Retail Customer Service Assistant

BP Retail; Swindon; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

25% discount on in store goods

Access to the Retail Trust

Wellbeing benefits

Shopping and leisure discounts

Free barista style hot drinks

Family leave

Competitive pay rates

Pension scheme

Share save scheme

Job summary

BP Retail is hiring a Customer Service Assistant. We welcome applicants from 16+, and flexible hours support work‑life balance while you learn on the job in a fast-paced retail environment.

You will serve customers, assist with food and drink from our Wild Bean Café, manage deliveries and stock, support bp offers and loyalty schemes, and help keep the store clean and welcoming. Comprehensive online and on‑the‑job training will help you develop the skills to succeed.

Qualifications

• Passion for customer service and ability to work in a fast-paced retail environment.
• Willingness to learn with online and on-the-job training.
• Eligible to work in the UK (16+).

Responsibilities

• Prioritise safety of yourself, colleagues and customers as per bp policies.
• Serve customers efficiently and meet their needs promptly.
• Foster a positive, inclusive work environment aligned with bp beliefs.
• Prepare and serve food and drinks from the Wild Bean Café.
• Take deliveries, replenish stock and manage stock.
• Promote bp offers, promotions and BP loyalty schemes.
• Carry out cleaning duties across store, facilities and forecourt.

Skills

Customer service

Teamwork

Food & beverage service

Job description

Customer service assistant

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp's offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

Applicants welcome from 16+