Retail Customer Experience Specialist

Sainsbury’s Group; Waingroves; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury's share schemes

Retail savings

Cycle to work

Employee wellbeing

Job summary

Sainsbury's Group is hiring a Customer Assistant to deliver friendly, customer-focused service in-store. You will help stock shelves, assist customers with orders and services, and promote products based on current promotions.

The role requires flexibility to cover store tasks and work across the shop floor as needed. Ideal candidates thrive in a fast-paced environment, enjoy teamwork, and are eager to learn new digital tools to enhance the customer experience.

Qualifications

• Friendly and welcoming with a passion for helping customers.
• Able to thrive in a fast-paced, physical environment.
• Willing to learn and use new digital tools to assist customers.

Responsibilities

• Put customers first with thoughtful, friendly service.
• Help with stocking, shelf tidying and stock movement.
• Assist customers across shelving, picking orders, service and selling products.
• Confidently recommend products based on knowledge of promotions.

Skills

Customer service

Team player

Flexible hours

Digital tools

Communication

Tools

POS system

Job description

Sainsbury's Group is hiring a Customer Assistant to deliver friendly, customer-focused service in-store. You will help stock shelves, assist customers with orders and services, and promote products based on current promotions.

The role requires flexibility to cover store tasks and work across the shop floor as needed. Ideal candidates thrive in a fast-paced environment, enjoy teamwork, and are eager to learn new digital tools to enhance the customer experience.