Retail Customer Experience Champion

William Hill; Herne Bay; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Annual Pay Review

Bonus Scheme

28 days holiday (pro rata)

Birthday day off

Pension match 4%

Staff discounts

Training and development

Job summary

William Hill in the United Kingdom is seeking retail team members to welcome customers, process bets and demonstrate betting terminals while delivering outstanding service. You’ll be part of a friendly shop team, building relationships with customers and promoting safer gambling as part of daily duties.

Shifts cover 8am–10pm, Monday to Sunday, with rota-based patterns including evenings and weekends; benefits include annual pay reviews, a birthday day off, a pension match, and staff discounts.

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in the United Kingdom is seeking retail team members to welcome customers, process bets and demonstrate betting terminals while delivering outstanding service. You’ll be part of a friendly shop team, building relationships with customers and promoting safer gambling as part of daily duties.

Shifts cover 8am–10pm, Monday to Sunday, with rota-based patterns including evenings and weekends; benefits include annual pay reviews, a birthday day off, a pension match, and staff discounts.