Customer Experience Associate - Betting & Retail

William Hill; South Benfleet; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension match

Staff discounts

Job summary

William Hill in the United Kingdom is seeking a friendly retail teammate to welcome customers and provide an engaging betting experience. You’ll help customers by processing bets, showing how to use betting terminals, and building strong relationships with regulars in a bustling shop.

The role emphasizes safer gambling, teamwork, and supporting managers with shop displays and opening/closing duties. We offer flexible hours, training, and a range of staff benefits.

Qualifications

• Experience delivering high levels of customer service.
• Ability to engage customers from diverse backgrounds.
• A welcoming attitude and reliability in a retail setting.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals and building relationships.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing duties.

Skills

Customer service

Interpersonal skills

Empathy

18+ age

Job description

William Hill in the United Kingdom is seeking a friendly retail teammate to welcome customers and provide an engaging betting experience. You’ll help customers by processing bets, showing how to use betting terminals, and building strong relationships with regulars in a bustling shop.

The role emphasizes safer gambling, teamwork, and supporting managers with shop displays and opening/closing duties. We offer flexible hours, training, and a range of staff benefits.