Customer Experience Host – Betting Shop

William Hill; Morecambe; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual pay review bonus

28 days holiday

Birthday day off

Pension contributions 4%

Discounts for William Hill products

Training and development opportunities

Job summary

William Hill in the United Kingdom is seeking retail team members to welcome customers, process bets, and foster community connections across our shops.

You will contribute to safe gambling, build relationships with customers, and support shop operations while benefiting from training and development opportunities and a competitive benefits package.

Shifts vary, with both full-time and part-time opportunities, typically within 8am–10pm, Monday to Sunday.

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Teamwork

Education

High school diploma or equivalent

Job description

William Hill in the United Kingdom is seeking retail team members to welcome customers, process bets, and foster community connections across our shops.

You will contribute to safe gambling, build relationships with customers, and support shop operations while benefiting from training and development opportunities and a competitive benefits package.

Shifts vary, with both full-time and part-time opportunities, typically within 8am–10pm, Monday to Sunday.