Customer Experience Champion, Betting Shop

William Hill PLC; Maidstone; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday pro rata

Birthday off

Pension 4% matched

Discounts

Job summary

William Hill is seeking friendly, customer-focused colleagues to join our Retail team across the UK. You will welcome customers, process bets, demonstrate betting terminals, and build lasting relationships while championing safer gambling.

We offer competitive benefits including annual pay review and bonus, 28 days holiday (pro rata), birthday day off, pension matching, and employee discounts. Training and development are provided to help you grow with William Hill and our evoke family.

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Friendly demeanor

Tools

Betting terminals

Job description

William Hill is seeking friendly, customer-focused colleagues to join our Retail team across the UK. You will welcome customers, process bets, demonstrate betting terminals, and build lasting relationships while championing safer gambling.

We offer competitive benefits including annual pay review and bonus, 28 days holiday (pro rata), birthday day off, pension matching, and employee discounts. Training and development are provided to help you grow with William Hill and our evoke family.