Customer Experience Champion

William Hill PLC; Wishaw; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension matching 4%

Employee discounts

Training & development

Birthday day off

Job summary

William Hill plc is seeking friendly, customer-focused shop assistants to welcome customers, process bets, assist with queries and demonstrate betting terminals. You will build lasting relationships and champion safer gambling while supporting shop opening/closing and displays.

The role offers varied shifts, with emphasis on great service and community feel. Ideal candidates enjoy interacting with diverse customers, can handle retail pace, and will benefit from training and development

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting shop managers with displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Age 18+

Job description

William Hill plc is seeking friendly, customer-focused shop assistants to welcome customers, process bets, assist with queries and demonstrate betting terminals. You will build lasting relationships and champion safer gambling while supporting shop opening/closing and displays.

The role offers varied shifts, with emphasis on great service and community feel. Ideal candidates enjoy interacting with diverse customers, can handle retail pace, and will benefit from training and development