Retail Betting Customer Experience Specialist

William Hill PLC; South Benfleet; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual performance bonus

28 days holiday (pro rata)

Pension plan - 4% employer match

Discounts on high street shops, cinema

Job summary

William Hill is seeking a customer-focused shop associate to welcome customers, assist with bets, and demonstrate betting terminals across UK high street shops. You will build relationships, deliver outstanding service, and promote safer gambling while supporting shop opening and closing tasks.

The role offers flexible hours across early mornings to evenings, with opportunities for training and development and a range of staff benefits as part of the William Hill team.

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals for customers.
• Building relationships and delivering excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing tasks.

Skills

Customer service

People person

Interpersonal skills

Empathy

Job description

William Hill is seeking a customer-focused shop associate to welcome customers, assist with bets, and demonstrate betting terminals across UK high street shops. You will build relationships, deliver outstanding service, and promote safer gambling while supporting shop opening and closing tasks.

The role offers flexible hours across early mornings to evenings, with opportunities for training and development and a range of staff benefits as part of the William Hill team.