Retail Customer Assistant at Wigmore Valley Park in Luton - 12 hours

Royal Voluntary Service; Luton; Vor Ort; GBP 14.000 - 21.000; Teilzeit

Zusammenfassung

Royal Voluntary Service invites applications for a Retail Customer Assistant at Wigmore Valley Park, Luton. The role is part-time (12 hours weekly), with a fixed-term contract through 31 March 2027, offering £12.71 per hour (£23,136 per annum FTE).

The position focuses on delivering friendly, efficient service, supporting the daily retail operations, and maintaining high standards. Training provided; weekend shifts; job-share considered.

Qualifikationen

• Experience in customer-facing roles or volunteering environments.
• Ability to provide friendly, inclusive service and adapt to customer needs.
• Clear communication with customers, volunteers and colleagues.
• Ability to follow procedures and work accurately with payments and stock.
• Basic digital skills and willingness to learn till systems.

Aufgaben

• Maintain high standards and friendly service to ensure a positive customer experience.
• Support effective day-to-day running of the retail outlet.
• Manage payments, stock and store hygiene in line with procedures.
• Collaborate with volunteers and colleagues to deliver smooth operations.

Kenntnisse

Customer service

Communication

Digital skills

Reliability

Willingness to learn

Teamwork

Lone working

Tools

EPOS system

Jobbeschreibung

Retail Customer Assistant at Wigmore Valley Park in Luton - 12 hours

Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Wigmore Valley Park, 66 Eaton Green Road, Luton LU2 9JB. You will join us on a Part-time, Fixed-term contract until 31st March 2027, and in return, you will receive a salary of £12.71 per hour (FTE £23,136 per annum).

About Royal Voluntary Service

Royal Voluntary Service mobilises volunteers to build a stronger, more connected Britain. We believe in volunteering for all and work to grow participation across all backgrounds, ages and abilities.

Our volunteer-powered services provide practical help and human connection to people who need it most. GoVo, our digital volunteering platform, helps people find causes they care about and supports charities across the country.

About the Retail Customer Assistant role:

As a Retail Customer Assistant, you will support the effective day-to-day running of the retail outlet by maintaining high standards and providing friendly, helpful and efficient service, helping every customer have a positive experience.

Location: Wigmore Valley Park, 66 Eaton Green Road, Luton LU2 9JB

Hours: 12 hours a week, working a 6 hour shift on a Saturday and Sunday.

We will consider a job share for this role, with flexibility to work either of the shifts

Essential requirements

This is what we're looking for:We are interested in what you can do and your willingness to learn. You do not need to have worked in retail before. Relevant experience may have been gained through paid work, volunteering, education, community involvement or another setting. Training will be provided for the role. As part of the application, you will be asked to answer three structured evidence questions (up to 200 words each) and one short digital-skills question.Essential criteriaExperience of providing customer service or supporting people in a customer-facing, service, community, volunteering or similar environment.Ability to provide a friendly, helpful and inclusive service, responding appropriately to different customer needs.Ability to communicate effectively with customers, volunteers and colleagues, using appropriate communication methods.Ability to follow instructions and agreed procedures and work accurately, including requirements relating to payments, stock, food hygiene and health and safety where relevant to the role.Ability to work effectively with others, including colleagues and volunteers, and complete agreed tasks independently when required.Basic digital skills, including using email, or the ability to learn the till systems required for the role.A reliable approach to work and willingness to learn and undertake the training required for the role, with reasonable adjustments provided where needed.Commitment to treating customers, volunteers and colleagues with dignity and respect and contributing to an inclusive and welcoming environment.Be comfortable with periods of lone working while on duty.Desirable criteriaPrevious experience specifically within retail, a charity shop, cafe or hospitality environment.Experience using a till, Electronic Point of Sale (EPOS) or other payment system.Experience receiving deliveries, replenishing stock or undertaking stock checks.Experience working with or supporting volunteers.Knowledge of food hygiene requirements, for cafe-based roles.Experience undertaking basic administration or record keeping.We welcome applications from disabled people and will consider reasonable adjustments throughout the recruitment process and in the workplace. The essential criteria describe the minimum outcomes required for the role; we recognise that these may be demonstrated and achieved in different ways.

Proud member of the Disability Confident employer scheme

Retail Customer Assistant at Wigmore Valley Park in Luton - 12 hours

Company: Royal Voluntary Service Salary: from £12.71 an hour Hours: Part-time Location: LU2 9JB Working pattern: On-site Job type: Temporary Posting date: 9 Nov 2026 Closing date: 2 Dec 2026

Summary

Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Wigmore Valley Park, 66 Eaton Green Road, Luton LU2 9JB. You will join us on a Part-time, Fixed-term contract until 31st March 2027, and in return, you will receive a salary of £12.71 per hour (FTE £23,136 per annum).

About Royal Voluntary Service

Royal Voluntary Service mobilises volunteers to build a stronger, more connected Britain. We believe in volunteering for all and work to grow participation across all backgrounds, ages and abilities.

Our volunteer-powered services provide practical help and human connection to people who need it most. GoVo, our digital volunteering platform, helps people find causes they care about and supports charities across the country.

About the Retail Customer Assistant role:

As a Retail Customer Assistant, you will support the effective day-to-day running of the retail outlet by maintaining high standards and providing friendly, helpful and efficient service, helping every customer have a positive experience.

Location: Wigmore Valley Park, 66 Eaton Green Road, Luton LU2 9JB

Hours: 12 hours a week, working a 6 hour shift on a Saturday and Sunday.

We will consider a job share for this role, with flexibility to work either of the shifts

Essential requirements

This is what we're looking for:We are interested in what you can do and your willingness to learn. You do not need to have worked in retail before. Relevant experience may have been gained through paid work, volunteering, education, community involvement or another setting. Training will be provided for the role. As part of the application, you will be asked to answer three structured evidence questions (up to 200 words each) and one short digital-skills question.Essential criteriaExperience of providing customer service or supporting people in a customer-facing, service, community, volunteering or similar environment.Ability to provide a friendly, helpful and inclusive service, responding appropriately to different customer needs.Ability to communicate effectively with customers, volunteers and colleagues, using appropriate communication methods.Ability to follow instructions and agreed procedures and work accurately, including requirements relating to payments, stock, food hygiene and health and safety where relevant to the role.Ability to work effectively with others, including colleagues and volunteers, and complete agreed tasks independently when required.Basic digital skills, including using email, or the ability to learn the till systems required for the role.A reliable approach to work and willingness to learn and undertake the training required for the role, with reasonable adjustments provided where needed.Commitment to treating customers, volunteers and colleagues with dignity and respect and contributing to an inclusive and welcoming environment.Be comfortable with periods of lone working while on duty.Desirable criteriaPrevious experience specifically within retail, a charity shop, cafe or hospitality environment.Experience using a till, Electronic Point of Sale (EPOS) or other payment system.Experience receiving deliveries, replenishing stock or undertaking stock checks.Experience working with or supporting volunteers.Knowledge of food hygiene requirements, for cafe-based roles.Experience undertaking basic administration or record keeping.We welcome applications from disabled people and will consider reasonable adjustments throughout the recruitment process and in the workplace. The essential criteria describe the minimum outcomes required for the role; we recognise that these may be demonstrated and achieved in different ways.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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