Assistant Shop Manager (3 Month FTC)
Sense
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Benefits offered by this job
Job summary
Sense is seeking an enthusiastic Assistant Shop Manager for our charity shop in Crewe. This 3-month FTC role is 15 hours a week, with a pay rate of £13.00 per hour.
You will support the Shop Manager to run the shop, deliver excellent customer service and help create a welcoming environment for customers and volunteers. The role requires flexibility to work across seven days including weekends; you will help with merchandising, stock management, cash handling and volunteering support while
Qualifications
- Experience in a retail or customer-facing environment.
- Excellent customer service skills and a positive, approachable manner.
- Good communication and interpersonal skills; able to build relationships with customers and volunteers.
- Ability to work independently and take responsibility when required.
- Strong organisational skills and ability to prioritise tasks in a busy environment.
- Willingness to support, encourage and motivate volunteers.
- Flexibility to work across seven days, including weekends.
- Confidence handling cash and following shop procedures.
Responsibilities
- Support the Shop Manager with day-to-day operation, including opening/closing procedures.
- Deliver excellent customer service and create a welcoming shopping environment.
- Help achieve sales targets and maximise income through merchandising and stock management.
- Sort, price and display donated goods to attract customers and encourage sales.
- Create appealing window displays and maintain high presentation standards.
- Guide and motivate volunteers, assisting with recruitment, induction and training.
- Handle cash, operate the till, and follow financial procedures accurately.
- Support stock management and shop resources to ensure a safe, clean environment.
Skills
Job description
Could you be our next Assistant Shop Manager?
Do you have a passion for retail, a flair for customer service and a desire to make a difference?
We're looking for an enthusiastic and motivated Assistant Shop Manager to join our friendly team at our Sense charity shop in Crewe, helping to create a welcoming shopping experience while supporting a cause that changes lives.
This is a 3-month fixed-term position, working 15 hours per week, with a salary of £13.00 per hour. You'll need to be flexible to work across seven days of the week, including weekends, depending on the needs of the shop.
As an Assistant Shop Manager, you'll play an important role in the day-to-day running of the shop, supporting the Shop Manager to maximise sales, maintain high standards and create a positive environment for customers, volunteers and colleagues.
From creating eye-catching displays and discovering hidden treasures among donated items to supporting volunteers and delivering excellent customer service, you'll help make every visit to our shop a great experience.
And the best part? Every sale helps Sense continue its vital work supporting disabled people with complex needs.
What will you be doing?
Working closely with the Shop Manager, you'll help ensure the shop operates smoothly, efficiently and successfully.
Some of your key responsibilities will include:
Supporting the Shop Manager with the day-to-day operation of the shop, including opening and closing procedures
Delivering excellent customer service and creating a welcoming shopping environment
Helping to achieve sales targets and maximise income through effective merchandising and stock management
Sorting, pricing and displaying donated goods to attract customers and encourage sales
Creating appealing window displays and maintaining high standards of presentation throughout the shop
Supporting, motivating and guiding volunteers, ensuring they feel valued and confident in their roles
Assisting with the recruitment, induction and training of volunteers
Handling cash, operating the till and following financial procedures accurately
Supporting the safe and efficient management of stock, donations and shop resources
Maintaining a clean, organised and safe working environment in line with health and safety requirements
Taking responsibility for the shop in the Shop Manager's absence
What we're looking for
We're looking for someone who is friendly, organised and enthusiastic about retail, with the confidence to take initiative and help create a successful shop environment.
You'll need:
Experience in a retail or customer-facing environment
Excellent customer service skills and a positive, approachable manner
Good communication and interpersonal skills, with the ability to build relationships with customers, volunteers and colleagues
The ability to work independently, use your initiative and take responsibility when required
Good organisational skills and the ability to prioritise tasks in a busy environment
Confidence handling cash and following shop procedures
A willingness to support, encourage and motivate volunteers
An understanding of the importance of achieving sales targets and maintaining high retail standards
A flexible and adaptable approach to work, including availability across seven days of the week
A commitment to Sense's values and the work we do to support disabled people with complex needs
Previous experience supervising a team, supporting volunteers or working in charity retail would be an advantage, but isn't essential.
You'll receive training and support to help you settle into your role and develop your skills.
About our Crewe shop
Our Sense charity shop is located at Unit B, The Angel Shopping Centre, Crewe, Cheshire, CW1 2JG.
Our shops are an important part of Sense, raising vital funds to support disabled people with complex needs and their families.
They also provide opportunities for people to volunteer, develop new skills and connect with their local community.
As Assistant Shop Manager, you'll help create a friendly, welcoming environment where customers enjoy discovering quality donated items, volunteers feel supported and every contribution makes a difference.
Working at Sense gives you a wide range of benefits including:
24 days' holiday + bank holiday entitlement, increasing with length of service
Free leadership and management development, including our award-winning Growing Stronger Leaders Together programme
Free access to over 100 online and face-to-face training opportunities
Ongoing learning and development opportunities
Flexible working and family-friendly policies
Health and wellbeing support
Pension Scheme
About Sense
Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.
We're proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.
As part of our new three-year strategy, we're delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.
For further information, visit: Transforming Sense, together: our three-year plan
Our Values
Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:
We're creating change
We're always learning
We're better together
Ready to make a difference?
If you're passionate about retail and would love to use your skills to support a worthwhile cause, we'd love to hear from you!
Company: Sense
Salary: from £13 an hour
Hours: Part-time
Location: CW1 2JG
Working pattern: On-site
Job type: Contract
Posting date: 22 Oct 2026
Closing date: 20 Nov 2026
Could you be our next Assistant Shop Manager?
Do you have a passion for retail, a flair for customer service and a desire to make a difference?
We're looking for an enthusiastic and motivated Assistant Shop Manager to join our friendly team at our Sense charity shop in Crewe, helping to create a welcoming shopping experience while supporting a cause that changes lives.
This is a 3-month fixed-term position, working 15 hours per week, with a salary of £13.00 per hour. You'll need to be flexible to work across seven days of the week, including weekends, depending on the needs of the shop.
As an Assistant Shop Manager, you'll play an important role in the day-to-day running of the shop, supporting the Shop Manager to maximise sales, maintain high standards and create a positive environment for customers, volunteers and colleagues.
From creating eye-catching displays and discovering hidden treasures among donated items to supporting volunteers and delivering excellent customer service, you'll help make every visit to our shop a great experience.
And the best part? Every sale helps Sense continue its vital work supporting disabled people with complex needs.
What will you be doing?
Working closely with the Shop Manager, you'll help ensure the shop operates smoothly, efficiently and successfully.
Some of your key responsibilities will include:
Supporting the Shop Manager with the day-to-day operation of the shop, including opening and closing procedures
Delivering excellent customer service and creating a welcoming shopping environment
Helping to achieve sales targets and maximise income through effective merchandising and stock management
Sorting, pricing and displaying donated goods to attract customers and encourage sales
Creating appealing window displays and maintaining high standards of presentation throughout the shop
Supporting, motivating and guiding volunteers, ensuring they feel valued and confident in their roles
Assisting with the recruitment, induction and training of volunteers
Handling cash, operating the till and following financial procedures accurately
Supporting the safe and efficient management of stock, donations and shop resources
Maintaining a clean, organised and safe working environment in line with health and safety requirements
Taking responsibility for the shop in the Shop Manager's absence
What we're looking for
We're looking for someone who is friendly, organised and enthusiastic about retail, with the confidence to take initiative and help create a successful shop environment.
You'll need:
Experience in a retail or customer-facing environment
Excellent customer service skills and a positive, approachable manner
Good communication and interpersonal skills, with the ability to build relationships with customers, volunteers and colleagues
The ability to work independently, use your initiative and take responsibility when required
Good organisational skills and the ability to prioritise tasks in a busy environment
Confidence handling cash and following shop procedures
A willingness to support, encourage and motivate volunteers
An understanding of the importance of achieving sales targets and maintaining high retail standards
A flexible and adaptable approach to work, including availability across seven days of the week
A commitment to Sense's values and the work we do to support disabled people with complex needs
Previous experience supervising a team, supporting volunteers or working in charity retail would be an advantage, but isn't essential.
You'll receive training and support to help you settle into your role and develop your skills.
About our Crewe shop
Our Sense charity shop is located at Unit B, The Angel Shopping Centre, Crewe, Cheshire, CW1 2JG.
Our shops are an important part of Sense, raising vital funds to support disabled people with complex needs and their families.
They also provide opportunities for people to volunteer, develop new skills and connect with their local community.
As Assistant Shop Manager, you'll help create a friendly, welcoming environment where customers enjoy discovering quality donated items, volunteers feel supported and every contribution makes a difference.
Working at Sense gives you a wide range of benefits including:
24 days' holiday + bank holiday entitlement, increasing with length of service
Free leadership and management development, including our award-winning Growing Stronger Leaders Together programme
Free access to over 100 online and face-to-face training opportunities
Ongoing learning and development opportunities
Flexible working and family-friendly policies
Employee referral scheme
Health and wellbeing support
Pension Scheme
Discount scheme
About Sense
Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.
We're proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.
As part of our new three-year strategy, we're delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.
For further information, visit: Transforming Sense, together: our three-year plan
Our Values
Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:
We're creating change
We're always learning
We're better together
Ready to make a difference?
If you're passionate about retail and would love to use your skills to support a worthwhile cause, we'd love to hear from you!
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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