Retail Customer Advisor | £13.72/hr + 15% Bonus

Vodafone; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Vodafone Arndale (Manchester) is seeking a Full-time Retail Associate to engage customers, promote our mobile and network products, and deliver exceptional service at the point of sale.

You will work 37.5 hours per week across five days, including weekends on a rotating schedule, with on-target bonuses of 15% monthly tied to store performance. Full training is provided, no prior product knowledge required.

Qualifications

• Customer-focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem solving: Resourceful and proactive in resolving customer enquiries and challenges.
• Full training will be provided so no prior knowledge of our products is required.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer-focused

Team collaboration

Problem solving

Job description

Vodafone Arndale (Manchester) is seeking a Full-time Retail Associate to engage customers, promote our mobile and network products, and deliver exceptional service at the point of sale.

You will work 37.5 hours per week across five days, including weekends on a rotating schedule, with on-target bonuses of 15% monthly tied to store performance. Full training is provided, no prior product knowledge required.