Part-Time Retail Advisor — 15% Bonus, Weekend Rotation

Vodafone Group Plc; Bangor; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Bonus scheme

Pension plan

Learning tools

Parental leave

Job summary

Vodafone Group Plc in Bangor is seeking a friendly Retail Customer Advisor to greet shoppers, understand their needs, and guide them to the right mobile plans and devices. You’ll join a team focused on service excellence and achieving store targets.

This part-time role offers £13.72 per hour plus a monthly on-target bonus of 15%, paid based on store performance. You’ll work 20 hours across four days, including weekends on rotation, with on-going training and opportunities for progression.

Qualifications

• Customer service experience and a focus on delivering excellent customer interactions.
• Ability to meet sales targets while maintaining high service standards.
• Team collaboration to achieve store KPIs.
• Problem solving for customer enquiries and requests.

Responsibilities

• Engage customers to understand needs and preferences.
• Deliver service excellence by promoting products and services.
• Drive store performance by meeting personal and team KPIs.
• Provide personalised solutions to general mobile or network queries.

Skills

Customer service

Sales skills

Teamwork

Problem solving

Job description

Vodafone Group Plc in Bangor is seeking a friendly Retail Customer Advisor to greet shoppers, understand their needs, and guide them to the right mobile plans and devices. You’ll join a team focused on service excellence and achieving store targets.

This part-time role offers £13.72 per hour plus a monthly on-target bonus of 15%, paid based on store performance. You’ll work 20 hours across four days, including weekends on rotation, with on-going training and opportunities for progression.