Retail Cover Supervisor (Zero Hours) - Yardley

Blue Cross UK; Birmingham; Hybrid; GBP 1,790,880 - 1,928,640; Part time

Benefits offered by this job

Wellbeing support programmes

Free GP access via MetLife

Pension scheme

Charity worker discounts

Job summary

A charitable organization in Birmingham is seeking a Cover Supervisor to lead retail operations during busy times. In this dynamic role, you will provide exceptional service to customers, manage volunteers, and handle donations. The position offers a zero-hours contract with an hourly rate of £13.69, including holiday pay. Ideal candidates bring retail management experience and flexibility to adapt to various situations, ensuring that each day positively impacts the community and supports pets in need.

Qualifications

• Previous retail experience, preferably in a supervisory role.
• Ability to work flexibly based on shop needs.
• Capable of engaging with various customers.

Responsibilities

• Supervise staff and volunteers in dynamic shop environment.
• Help customers find products and maintain shop appearance.
• Process and price donations for sale.

Skills

Retail management experience

Customer service

Organisational skills

Flexibility

Job description

Location: Yardley

Application Deadline: 14 January 2026

Department: Fundraising, Comms & Engagement

Compensation: £13.69 / hour

Contract: Zero Hours

Salary: £13.69 p/hour

Closing date: 14th January 2026

Interview date: Interviews will be arranged as applications are received

As a Cover Supervisor, you’ll step in when it matters most – during busy periods, holidays, or staff absences – bringing your retail management experience to a role that’s varied, dynamic and rooted in the community.

More about the role

In this role, you’ll make sure every customer feels welcome, offering great service with a smile and helping them find something special. You’ll be sorting through donations, pricing items and creating eye‑catching displays that make our shop inviting and vibrant. You’ll play an important role in promoting Gift Aid, explaining how it helps us raise even more funds to support sick, injured and homeless pets.

No two days are the same as one moment you’ll be helping a customer choose the perfect bargain, the next you’ll be organising stock or lending a hand to our brilliant volunteers. You’ll take pride in keeping the shop clean, tidy, and well‑presented and you’ll enjoy knowing that every task you do helps make a difference to pets in need.

With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.

This is a zero‑hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.

About you

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

• 🐾 Support and motivate our wonderful volunteers
• 🐾 Help customers feel right at home (dogs too!)
• 🐾 Keep the shop floor looking its best
• 🐾 Make sure donations are processed, priced, and ready to sell
• 🐾 Bring energy, organisation and a sense of humour to the shift

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Sales and Business Development
• Non-profit Organizations