Team Leader: Coffee Shop Lead with Bonus & Discounts

Costa Coffee; Winchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

40 hours per week

Annual bonus up to £3,445pa

Up to 60% colleague discount

Enhanced benefits (sick pay, family/fz

Life assurance

Development opportunities including.

Job summary

Costa Coffee is seeking a Team Leader to act as the strong right arm to the store manager at Winchester Services. You’ll lead shifts, guide staff, and uphold brand standards while delivering high-quality coffee experiences for customers.

You will be empowered to run the unit with autonomy, develop your team, and contribute to the store’s growth through engagement, training, and a strong service culture. This role offers development opportunities within the Costa brand.

Qualifications

• Team leadership experience in a busy retail/cafe environment.
• Reliability to open and close the store safely and on time.
• Ability to mentor and train new team members.
• Strong customer service mindset and brand ambassador qualities.
• Willingness to learn and adapt in a franchise setting.
• Flexible, proactive approach to daily shifts.

Responsibilities

• Lead shifts to support colleagues and deliver exceptional customer experiences.
• Oversee stock maintenance and store presentation.
• Train and accredit new Baristas and staff.
• Adapt to new recipes and ranges; share updates with the team.
• Drive high standards in product quality and service.

Skills

Team leadership

Store Operations

Staff training

Customer service

Tools

Health & safety protocols

Job description

Costa Coffee is seeking a Team Leader to act as the strong right arm to the store manager at Winchester Services. You’ll lead shifts, guide staff, and uphold brand standards while delivering high-quality coffee experiences for customers.

You will be empowered to run the unit with autonomy, develop your team, and contribute to the store’s growth through engagement, training, and a strong service culture. This role offers development opportunities within the Costa brand.