Store Manager - Growth, People and Customer Experience

Costa Coffee; Banbury; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Share scheme (Coca-Cola)

50% discount on in-store food and 
dr

Pension matched up to 10%

Bonus up to £10,000 (store dependent)

Job summary

Costa Coffee in Banbury is seeking a Store Manager for our Banbury Drive Thru to lead daily operations, deliver outstanding service and drive store performance.

You’ll manage people, train your team, optimise sales and profits, and ensure the Costa standards are consistently met in a fast-paced environment.

This role offers a transparent progression path, competitive rewards, and the chance to be part of a global brand that values warmth, teamwork and quality coffee.

Qualifications

• Strong leadership experience managing and developing teams.
• Ability to drive customer service culture and NPS improvements.
• Ambition and strategic thinking to contribute to growth.
• Brand ambassador with high standards and ability to thrive under pressure.

Responsibilities

• Meet all customer needs and drive a strong customer service culture.
• Create the store setting customers want to return to.
• Take ownership of sales, profit, and team performance.
• Train and develop your team to reach peak performance.

Job description

Costa Coffee in Banbury is seeking a Store Manager for our Banbury Drive Thru to lead daily operations, deliver outstanding service and drive store performance.

You’ll manage people, train your team, optimise sales and profits, and ensure the Costa standards are consistently met in a fast-paced environment.

This role offers a transparent progression path, competitive rewards, and the chance to be part of a global brand that values warmth, teamwork and quality coffee.