Retail & Café Customer Experience Associate

BP Retail; Grays; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

25% discount on in store goods

Access to Retail Trust

Wellbeing benefits

Shopping and leisure discounts

Free hot drinks

Family leave

Pension scheme

Share save scheme

Job summary

BP Retail is seeking a customer service assistant to join our team in a fast-paced retail environment. You will help customers with their needs, work closely with colleagues, and participate in serving items from our Wild Bean Café. Training will be provided to develop the skills required for success.

Applicants welcome from 16+. The role emphasizes safety, inclusivity, and proactive support for BP offers and loyalty schemes. Competitive pay and benefits accompany opportunities for progression.

Qualifications

• Experience in customer service is preferred; training provided.
• Enjoy working as part of a collaborative team in a fast-paced retail environment.
• Willingness to learn and develop skills through online and on-the-job training.

Responsibilities

• Ensure your safety, colleagues and customers in line with bp policies and procedures.
• Serve customers efficiently and meet their needs promptly and effectively.
• Foster a positive and inclusive work environment in line with bp beliefs.
• Prepare and serve food and drink items from our Wild Bean Café.
• Take deliveries, replenish stock and manage stock responsibilities.
• Be proactive in supporting bp offers, promotions and loyalty schemes.
• Carry out cleaning duties across store, facilities and forecourt.

Skills

Customer service

Teamwork

Communication skills

Job description

BP Retail is seeking a customer service assistant to join our team in a fast-paced retail environment. You will help customers with their needs, work closely with colleagues, and participate in serving items from our Wild Bean Café. Training will be provided to develop the skills required for success.

Applicants welcome from 16+. The role emphasizes safety, inclusivity, and proactive support for BP offers and loyalty schemes. Competitive pay and benefits accompany opportunities for progression.