Retail Brand Ambassador - Customer Experience

FRED PERRY LTD; Wolverhampton; On-site; GBP 18,000 - 21,000; Part time

Job summary

Fred Perry Ltd in Wolverhampton is seeking a friendly Sales Assistant to join our retail team. You will welcome customers, provide brand-led service, and help maintain an inviting store environment.

You will work across weekdays and weekends, build relationships, and gather customer feedback to inform product teams. The role offers opportunities to learn about the Fred Perry range and contribute to a high-energy, inclusive team.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay organised in a fast-paced retail setting.
• Positive, enthusiastic attitude toward the Fred Perry brand.
• Willingness to learn, adapt, and work within a collaborative team.

Responsibilities

• Welcome all customers promptly and courteously upon entering the store.
• Represent the Fred Perry brand values and deliver excellent service over transactions.
• Support store operations by assisting managers, designers, and buyers with feedback.
• Keep shop floor and stockroom well organised, stocked, and visually appealing.
• Deliver friendly and professional communication in person and on the telephone.
• Engage in ongoing learning about products and retail trends.

Skills

Communication

Organisational skills

Customer service

Teamwork

Weekends availability

Job description

Fred Perry Ltd in Wolverhampton is seeking a friendly Sales Assistant to join our retail team. You will welcome customers, provide brand-led service, and help maintain an inviting store environment.

You will work across weekdays and weekends, build relationships, and gather customer feedback to inform product teams. The role offers opportunities to learn about the Fred Perry range and contribute to a high-energy, inclusive team.