Retail Branch Manager

Brewers Decorator Centres; Crawley; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

33 days holiday

Life assurance

Pension plan

Brewers discounts

Cycle to Work

Virtual GP

Job summary

Brewers Decorator Centres in Crawley is seeking a Retail Branch Manager to lead a busy branch and drive sales while delivering outstanding service to trades and retail customers.

You will manage a small team, develop staff, and ensure targets are met, with a strong emphasis on customer care, product knowledge, and embracing Brewers values.

The role offers a comprehensive benefits package and a long-standing local presence in the community.

Qualifications

• Be able to demonstrate management or supervisory experience in a similar or relevant role.
• Have experience of developing a team.
• Have a proven track record of achieving sales targets and generating new business.
• Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service.
• Understand Brewers values and represent the Company to customers.

Responsibilities

• Lead and develop the branch team to deliver excellent customer service.
• Drive sales targets and grow trade and retail business.
• Maintain high standards of product knowledge and store presentation.
• Represent the company professionally to customers and suppliers.
• Plan and oversee daily operations to ensure smooth branch running.

Skills

Management experience

Team development

Sales targets

Customer service

Leadership

Communication skills

Decorative industry knowledge

Job description

Working hours

• 40 hours per week over 5 days
• Monday to Friday with Saturday on a rota

Location

Crawley

Salary & Benefits

Competitive Salary Plus Pension And Company Benefits

We have an exciting opportunity for a knowledgeable and motivated Retail Branch Manager to lead the team at our busy branch in Crawley.

Our Crawley store has been serving the local trades’ people and retail customers for over 60 years. Inside the branch you will find an impressive range of wallcoverings, trade and designer paints, specialist coatings and all the decorating accessories and equipment our customers needed to complete their decorating projects. Our team is extremely experienced in our industry and are always happy to give product advice to seasoned tradespeople and novice DIYers. Normal branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.

Managing a team of 4 you will play a vital part in helping us serve customers and keeping the branch running smoothly.

Ranked again in The Sunday Times Best Places to Work 2026 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

To succeed in the role of Retail Branch Manager you will:

• Be able to demonstrate management or supervisory experience in a similar or relevant role
• Have experience of developing a team
• Have a proven track record of achieving sales targets and generating new business
• Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
• Understand our focus on customer service and other Brewers values
• Have the ability to positively represent the Company to a wide range of customers
• Be able to work on your own initiative
• Knowledge of the local area would be beneficial

Who We Are Looking For To Join Our Team

• Excellent leadership skills with the ability to motivate and drive excellence
• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Previous experience in the Decorative Industry would be an advantage not essential, as full will training will be given to the right candidate
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
• A proven track record of achieving sales targets and generating new business
• Keen to learn, develop skills, and progress within our industry
• Willing to attend training to become a Fire

In return we offer a comprehensive benefits package consisting of:

• Competitive salary
• 33 days holiday, including an allowance for selected bank holidays - increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers Colleague discounts giving you huge savings on home improvements
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme and ongoing development
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District

Please note - this role may be removed from listings before the closing date if we are successful in finding an appointment.

Other job titles associated with this role include Retail Manager, Store Manager, Retail Operations Manager, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Team Leader