Retail Banking Internship: Shape Customer Journeys

HSBC Global Services Limited; Birmingham; On-site; GBP 82,000 - 137,000; Full time

Job summary

HSBC Global Services Limited is offering a 10-week internship in Retail Banking designed to develop customer journeys, digital banking, and product propositions. You will participate in structured training, mentorship, and practical project work across relevant teams, with assessments to demonstrate your learning and collaboration abilities.

This programme focuses on building customer experience, data-driven insights and practical change delivery, preparing you for a graduate role within HSBC.

Qualifications

• Full-time availability for 10 weeks commencing June 2027
• Will have completed studies by July 2028
• On-track to obtain a minimum of a 2:1 undergraduate degree
• Be in your penultimate year of undergraduate study
• Fluent in English
• Legally permitted to work in the UK for the full duration of the programme and beyond the end date, without HSBC visa sponsorship

Responsibilities

• Work with Retail Banking teams to improve customer journeys and digital initiatives
• Support Products and Propositions by reviewing product ranges and campaigns using data to identify opportunities
• Demonstrate learning through project work, presentations, interviews or skills-based assessments during the internship

Skills

Fluent English

Strong communication

Analytical thinking

Education

2:1 undergraduate degree

Job description

HSBC Global Services Limited is offering a 10-week internship in Retail Banking designed to develop customer journeys, digital banking, and product propositions. You will participate in structured training, mentorship, and practical project work across relevant teams, with assessments to demonstrate your learning and collaboration abilities.

This programme focuses on building customer experience, data-driven insights and practical change delivery, preparing you for a graduate role within HSBC.