Retail Banking Internship: Shape Digital Customer Journeys

HSBC Holdings plc; Birmingham; On-site; GBP 17,000 - 33,000; Full time

Job summary

HSBC Holdings plc is offering a 10-week internship in the Retail Banking and Wealth area. The program focuses on customer journeys, digital banking, and improving service delivery across teams.

You will review products, campaigns and customer outcomes, using data to identify trends and opportunities for practical improvements. The internship includes structured assessments aligned to securing a graduate role, with opportunities to demonstrate problem-solving, collaboration and delivery through

Qualifications

• Eligible to work full time for 10 weeks commencing June 2027
• Will have completed studies by July 2028
• Penultimate year of undergraduate study
• Legally permitted to work in the UK for the full duration without HSBC sponsorship
• Conversion route to Retail Banking Graduate Programme; visa sponsorship not available

Responsibilities

• Work with Retail Banking teams to improve customer journeys, digital propositions and service quality.
• Review product ranges, customer service activity, marketing campaigns or complaints using data to identify trends and opportunities for improvement.
• Participate in structured assessments and project work to demonstrate collaboration and delivery skills.

Education

Undergraduate degree (penultimate year)

Job description

HSBC Holdings plc is offering a 10-week internship in the Retail Banking and Wealth area. The program focuses on customer journeys, digital banking, and improving service delivery across teams.

You will review products, campaigns and customer outcomes, using data to identify trends and opportunities for practical improvements. The internship includes structured assessments aligned to securing a graduate role, with opportunities to demonstrate problem-solving, collaboration and delivery through