Retail Banking Internship: Shape Digital Customer Journeys

HSBC Holdings plc; Birmingham; Hybrid; GBP 45,000 - 67,000; Full time

Job summary

HSBC Holdings plc is offering a ten-week internship in the Retail Banking and Wealth area, with structured training and hands‑on learning. You'll work across customer journeys, digital banking, AI and product propositions, gaining practical insights into how a Retail Bank operates and interacts with customers and products.

The programme includes mentoring, assessments aligned to securing a graduate role, and opportunities to demonstrate collaboration, project work, and problem-solving within a

Qualifications

• Available to work full time for 10 weeks commencing June 2027
• Will have completed studies by July 2028
• On-track to obtain a minimum of a 2:1 undergraduate degree (or overseas equivalent)
• Be in your penultimate year of undergraduate study
• Legally permitted to work in the UK for the full duration of the programme and beyond the end date, without requiring HSBC visa sponsorship
• This programme is considered a conversion route to the Retail Banking Graduate Programme, which does not satisfy Home Office visa sponsorship requirements
• We cannot progress applications from candidates who apply with a student visa and would not be eligible for sponsorship by HSBC when visa expires
• Please provide your achieved or expected final undergraduate degree result using the grading system used by your university
• We only accept one application per recruitment cycle so please explore opportunities before applying as we may not be able to transfer your application to other vacancies.

Responsibilities

• You’ll work with teams across Retail Banking to improve customer journeys, strengthen our digital proposition and enhance the service we provide.
• You could support Products and Propositions teams by reviewing product ranges, customer service activity, marketing campaigns or complaints, using data to identify trends and opportunities for improvement.
• During the internship you’ll learn how the Retail Bank operates, how to build stakeholder relationships and how transformation projects can improve outcomes for customers.

Job description

HSBC Holdings plc is offering a ten-week internship in the Retail Banking and Wealth area, with structured training and hands‑on learning. You'll work across customer journeys, digital banking, AI and product propositions, gaining practical insights into how a Retail Bank operates and interacts with customers and products.

The programme includes mentoring, assessments aligned to securing a graduate role, and opportunities to demonstrate collaboration, project work, and problem-solving within a