Retail Associate — Immersive Customer Experience

URBN; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount at all URB

Job summary

Anthropologie at Battersea Power Station in London is seeking a customer-focused team member to help deliver an unimagined shopping experience. You will engage customers, share styling ideas, support omni-channel service, and uphold the store’s visual and operational standards while working as part of a collaborative team.

Strong communication and a genuine interest in retail are key; previous retail experience is helpful but not essential, and URBN benefits include employee discounts and

Qualifications

• Previous experience in a retail environment - not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Retail experience

Strong communication skills

Job description

Anthropologie at Battersea Power Station in London is seeking a customer-focused team member to help deliver an unimagined shopping experience. You will engage customers, share styling ideas, support omni-channel service, and uphold the store’s visual and operational standards while working as part of a collaborative team.

Strong communication and a genuine interest in retail are key; previous retail experience is helpful but not essential, and URBN benefits include employee discounts and