Retail Associate (16 hours) - London Wembley

Warrior Sports, Inc.; Wembley; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Staff discount

Development opportunities

European-wide locations

Bonus potential

Job summary

New Balance in Wembley is seeking friendly associates to engage customers, educate on products and deliver an exceptional shopping experience. You will welcome shoppers, answer questions, and help them find the right fit while upholding brand standards.

The role requires a passion for retail, strong communication, basic maths, and a flexible schedule including weekends and holidays. Training and generous staff discounts are provided to support your development.

Qualifications

• Customer service experience preferred
• Willingness to learn and adapt
• Ability to handle POS and basic maths

Responsibilities

• Achieve personal KPIs and support store performance
• Deliver exceptional customer experience from entry to checkout
• Keep store merchandising according to guidelines
• Follow company policies and procedures
• Maintain health and safety standards
• Perform additional duties as needed

Skills

Team player

Customer service

Retail sales

Desire to learn

Math basics

Communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.