Retail Assistant — Tools & Trade Expert, Customer-First

Screwfix; Crewe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Company pension (Kingfisher)

Life cover

20% discount

Discounted healthcare

Share save schemes

Training and development

Job summary

Screwfix is seeking a Retail Assistant to greet customers, understand their needs, and steer them to the right products in a busy store environment.

The role emphasizes excellent service, strong communication, flexibility, and a willingness to learn through our training programmes and shifts. You’ll work as part of a supportive team with opportunities for development and a healthy work-life balance.

Qualifications

• Amazing at giving great service, with a positive can-do, no-nonsense approach.
• Prepared to work hard and make the most of our training.
• A great communicator who loves to help people.
• Willing to learn, you don’t need retail experience to succeed.
• Friendly, flexible, reliable, honest and enthusiastic!

Responsibilities

• Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them.
• Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high.
• Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Skills

Great service

Hard-working

Good communicator

Willing to learn

Friendly & reliable

Job description

Screwfix is seeking a Retail Assistant to greet customers, understand their needs, and steer them to the right products in a busy store environment.

The role emphasizes excellent service, strong communication, flexibility, and a willingness to learn through our training programmes and shifts. You’ll work as part of a supportive team with opportunities for development and a healthy work-life balance.