Retail Assistant Manager - Covent Garden

Nestlé SA; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the coffee industry is seeking a Retail Assistant Manager for their Covent Garden boutique. The ideal candidate will drive sales through exceptional customer service and team leadership, ensuring a premium experience for customers. This full-time position offers a competitive salary, potential bonuses, and excellent benefits.

Benefits

Competitive pension

Up to 10% bonus

25 days holiday plus bank holidays

Qualifications

• Previous supervisory shop floor experience in the retail sector.
• A proven track record of delivering exceptional customer service.
• Strong understanding of the retail environment.

Responsibilities

• Completing shop floor observations and providing feedback.
• Delivering a high standard of customer service.
• Facilitating team training sessions.

Skills

Customer Service

Communication

Team Leadership

Job description

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Retail Assistant Manager - Covent Garden

Competitive Salary + Potential Bonus + Excellent Benefits

Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs. Don’t let this stop you from applying.

Position Summary

We’re looking for a proactive and commercially driven Retail Supervisor to join our boutique in the beautiful location of Covent Garden. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees, and our year-on-year growth is testament to the quality of our offering. Our quest to be seen as the most indulgent coffee has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

A day in the life of a Retail Supervisor …

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.

What will make you successful?

Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated, and difficult to resist. We want every customer to have a premium experience, and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service-oriented sales, promoting our unique brand experience.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilizing strong communication and interpersonal skills, as well as demonstrating:

• Previous supervisory shop floor experience in the retail sector.
• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train, and mentor the Sales Assistants within your boutique.
• Maintain and support a positive and collaborative team culture.

In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package, including a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

We will be considering candidates as they apply, and we will occasionally close job advertisements early if we receive sufficient applicants. Please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. We embrace diversity and give everyone the chance to be the best they can be. We strongly encourage applications from people of all gender identities, ethnicities, individuals with disabilities, and members of the LGBT+ community. If we can do anything to accommodate you during the application process, please let us know. We pride ourselves on championing inclusion and diversity through our Colleague Networks, which represent different experiences and communities. Learn more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé

We are committed to equal opportunity and may collect relevant data during the candidate registration process for monitoring purposes. Be yourself; everyone else is taken!