Assistant Store Manager

Mekhann; Greater London; On-site; GBP 27,000 - 31,000; Full time

Job summary

An established industry player is looking for a proactive Store Assistant Manager to lead operations at a prestigious retail location. This role involves driving sales, ensuring exceptional customer experiences, and maintaining impeccable store presentation. Ideal candidates will have a strong background in luxury retail, excellent communication skills, and a passion for high-end interior design. Join a team that values craftsmanship and customer relationships, and contribute to a brand that celebrates the rich heritage of textile artistry.

Qualifications

• Minimum 3+ years in luxury retail, preferably in interiors or textiles.
• Strong sales skills with a track record of exceeding targets.

Responsibilities

• Drive sales performance and provide exceptional customer service.
• Manage stock and inventory, ensuring timely restocking.

Skills

Sales and negotiation skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Education

Experience in luxury retail

Tools

CRM systems

Shopify

Job description

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Founded in 2012, Mekhann blends contemporary design with the rich heritage of textile craftsmanship, a tradition spanning over two millennia. Dedicated to producing the finest hand-embroidered, naturally dyed silk textiles, we celebrate the history and cultural significance of embroidery while honouring time-honoured techniques.

We are seeking a highly motivated Store Assistant Manager to oversee daily operations at our Bond Street retail store, drive sales, and ensure an exceptional customer experience. This role is ideal for a proactive individual with a strong background in luxury retail, exceptional communication skills, and a passion for high-end interior design.

Store Assistant Manager

Location: Bond Street, London

About Mekhann

Founded in 2012, Mekhann blends contemporary design with the rich heritage of textile craftsmanship, a tradition spanning over two millennia. Dedicated to producing the finest hand-embroidered, naturally dyed silk textiles, we celebrate the history and cultural significance of embroidery while honouring time-honoured techniques.

We are seeking a highly motivated Store Assistant Manager to oversee daily operations at our Bond Street retail store, drive sales, and ensure an exceptional customer experience. This role is ideal for a proactive individual with a strong background in luxury retail, exceptional communication skills, and a passion for high-end interior design.

Role Overview

As the Store Assistant Manager, you will be responsible for the efficient day-to-day operations of our Mayfair store, ensuring an outstanding shopping experience for both trade and retail clients. You will support the Store Manager in driving sales, managing customer relationships, and maintaining impeccable store presentation. Additionally, you will assist with product development, trade partnerships, and marketing initiatives.

Key Responsibilities
Sales & Customer Experience

• Drive sales performance by proactively identifying new opportunities and ensuring sales targets are met.
• Provide exceptional customer service, catering to high-net-worth individuals and trade clients with a tailored approach.
• Build long-term client relationships, ensuring repeat business through personalised interactions and CRM follow-ups.
• Stay informed on market trends, competitor products, and customer preferences to enhance sales strategies.
• Oversee and support in-store and online sales, ensuring seamless transactions and high customer satisfaction.
  

Store Operations & Team Management

• Ensure the store operates smoothly, maintaining high visual merchandising and display standards.
• Manage stock and inventory, ensuring timely restocking and optimal product presentation.
• Process online orders, handling packaging and shipping with precision.
• Assist with recruitment and training of junior sales assistants as needed.
  

Marketing & Brand Representation

• Support marketing initiatives, including product photoshoots, newsletters, and social media content.
• Represent Mekhann at trade shows, design fairs, and industry events, reinforcing the brand’s presence in the luxury market.
• Engage with the design team to provide insights into customer preferences and trends, influencing future product development.
  

Key Requirements

• Proven experience in luxury retail, preferably within interiors, textiles, or home décor (minimum 3+ years).
• Strong sales and negotiation skills, with a proven track record of exceeding targets.
• A natural people person with outstanding interpersonal skills and a polished, professional demeanor.
• Highly organised, with strong attention to detail and the ability to multitask effectively.
• Excellent written and verbal communication skills, confident in handling customer inquiries via phone, email, and in person.
• A proactive mindset, eager to take ownership and drive business growth.
• Familiarity with CRM systems, Shopify, and e-commerce operations is a plus.
  

Employment Details

Type: Full-time contract

Salary: Competitive, based on experience

If you are a driven professional with a passion for luxury interiors and a keen ability to lead, we would love to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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