Retail Assistant

HOLLAND AND BARRETT; Maidstone; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

28 days holiday incl. bank holidays

Holiday purchase scheme

Virtual GP access

Free at-home health testing kit

Employee Assistance Programme

Workplace pension

Life assurance

£50 product allowance

25% colleague discount

Cashback/discounts from retailers

Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett in Maidstone is seeking a Retail Assistant to welcome customers, help them select wellness products and keep shelves stocked. This permanent role is 12 hours per week with a pay of £13.17 per hour. You will support promotions, maintain store standards and work with a team to deliver a positive shopping experience.

You will use tablets and digital tools, share product knowledge, and undergo training to advise customers confidently on health and wellness options.

Qualifications

• Welcoming customers and helping them find products.
• Confident product recommendations and great service.
• Merchandise and stock upkeep to a high standard.
• Support promotions and store presentation.
• Collaborate with your team to meet store goals.
• Understand customer needs and advise accordingly.
• Complete training to build product knowledge.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Using a consultative approach to understand customers' needs and recommend products, in-store or online.
• Completing training to build product knowledge and provide trusted guidance.

Skills

Customer service

Communication

Teamwork

Tech-savvy

Wellness interest

Tools

Tablets

Digital tools

Job description

The Mall, Maidstone

Permanent |12 hours per week

£13.17 per hour

At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors.

Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day.

What you'll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.

What you'll bring

• A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.

Benefits

• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.

If you're looking for a role where you can learn, grow and make a positive difference every day, we'd love to hear from you.

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.

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