Retail Assistant

Bettys & Taylors; Harlow; On-site; GBP 6,000 - 8,400; Part time

Benefits offered by this job

Discretionary profit-share bonus

Breakfast option

Free parking

Health benefits

Pension scheme

Employee assistance programme

Holiday allowance

Discounts on Bettys & Taylors products

Job summary

Bettys & Taylors is seeking a Retail Assistant to join our team in Harlow. This part-time role requires a minimum of 12 hours over two days, with shifts that may include early mornings or late finishes and at least one weekend day each week.

We value strong customer service, clear communication, and teamwork. Full training will be provided, and prior food-handling knowledge is welcome but not essential.

Qualifications

• Experience in customer-facing roles is preferred.
• Good communication and interpersonal skills.
• Willingness to learn about products and share knowledge with customers.

Responsibilities

• Deliver friendly, efficient service to customers.
• Assist with product knowledge and upsell where appropriate.
• Support team to maintain store standards and cleanliness.
• Be available to work weekends as required.

Skills

Customer service

Communication skills

Teamwork

Job description

An opportunity has arisen in our Retailteamand we are looking for a Retail Assistant to join us as part of our team at Bettys Cafe Tearoomsin Harlow Carr.

Working pattern

• This  isaPartTimerole working a minimum of12hoursover 2 days.

• We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. 

• These shifts may include some early mornings or later finishes.

• You willbe requiredto work at least one day at the weekend every week.

About you

You will have a keen interest in customer service and the ability to work at pace. You will havegood communicationskills and the ability to work well with others as we rely on ourstrong teamethic to deliver the highest levels of quality and customer service.  You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers.Previousexperience working in a customer facing environment and knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided.

About us

Great people, great culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in.

We are committed to offering a respectful, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences. Don’t worry if you do not meet 100% of the job requirements listed above – if you fulfil most of the skills and experiences we’re looking for, please apply as we would love to hear from you.

What we offer you

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing. On top of a competitive salary, we offer:

• Discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).

• Breakfast and freshly cooked hot meal option.

• Free parking

• A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.

• Discounts on Bettys & Taylors products.

• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.

• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources).

• Holiday allowance with the option to buy and (in some cases) sell additional days.

• Pension schemes and life assurance.

• And more.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning

• External training programmes

• Apprenticeship opportunities

• Internal 1:1 coaching schemes

• Find out more about working here on our website.

Please don’t hesitate to let us know of any reasonable adjustments which you feel you’d benefit from, at any stage of the recruitment process. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.

If you have any queries about this vacancy, please contact the hiring manager on [e-mail]

The closing date for this vacancy will be 4th September 2026.