Retail Team Leader (Fixed Term)

Bettys & Taylors of Harrogate; York and North Yorkshire; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Profit-share bonus

Free meals

Health benefits

Pension

Job summary

Bettys Café Tearooms in York is seeking a Retail Team Leader to join our Retail team on a fixed-term basis for 12 months. You will lead a small team, deliver outstanding customer service, and ensure food hygiene and safety standards are maintained in a fast-paced environment.

The role is 37.5 hours across 5 days, with some early mornings or late finishes and a weekend shift every week. We offer a supportive culture, competitive benefits, and opportunities to develop your skills within the Bettys

Qualifications

• Background in customer service, hospitality or retail.
• Experience in managing and motivating a team.
• Good communication skills and ability to work with others.
• Desire to learn about our products and share knowledge with customers.

Responsibilities

• Lead and motivate the retail team to deliver excellent customer service.
• Ensure high standards of food hygiene and health & safety.
• Uphold brand standards and contribute to a positive store environment.
• Assist with training and development of team members.

Skills

Customer service

Team management

Communication

Product knowledge

Job description

An opportunity has arisen in our Retail team and we are looking for a Retail Team Leader to join us at Bettys Café Tearooms on a fixed term basis at York. As a Retail Team Leader you will be responsible for achieving excellence in customer service, engaging and motivating a team, as well as maintaining the highest brand, food hygiene and health & safety standards, all within a fast-paced environment.

Working Pattern

• This is a Full Time role working 37.5 hours over 5 days.
• The start and finish times can vary depending on opening hours of the branch, this may include some early mornings or later finishes with a normal shift length of 8.5 hours per day (no split shifts.)
• You will be required to work at least one day at the weekend every week.
• This role is fixed term for 12 months.

About You

You’ll have a background in customer service, hospitality or retail. You’ll have experience in managing and motivating a team. You will have good communication skills and the ability to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will have the desire to learn all about our products and be able to confidently share your knowledge and enthusiasm with our customers. You’ll have some knowledge of food safety and health and safety procedures.

About Us - Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys, and Taylors of Harrogate. Together we share a passion for quality, delighting customers, and doing things properly. We are driven by our purpose and values, and we know our talented people set us apart. That’s where you come in.

We are committed to offering a respectful, inclusive culture where everyone can thrive and we welcome applications from all cultures, backgrounds, and experiences.

What We Offer You

You’ll receive a comprehensive benefits package designed to support your financial and overall wellbeing. On top of a competitive salary, we offer:

• Discretionary profit-share bonus scheme paid quarterly (11.9% average over the last three years).
• Breakfast and a freshly cooked hot meal option.
• A generous, flexible and inclusive range of family-friendly benefits to support you through every stage of life. These include enhanced maternity, paternity, adoption and shared parental leave arrangements, flexible working options, paid time off for caring responsibilities, and emergency family leave.
• Discounts on Bettys & Taylors products.
• A range of health benefits, including a health cash plan, health assessments, flu jabs and more.
• Wellbeing support, including an Employee Assistance Programme (free and independent service offering free counselling and health and wellbeing resources). Read more here.
• Holiday allowance with the option to buy and (in some cases) sell additional days.
• Pension schemes and life assurance.
• And more.

Development Opportunities

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to take control of their career and make the most of:

• On-the-job learning
• External training programmes
• Apprenticeship opportunities
• Internal 1:1 coaching schemes
• Find out more about working here on our website.

Application and Interview Process

• There will be one interview for this role, and this will consist of a competency-based questions

Please don’t hesitate to let us know of any reasonable adjustments which you feel you’d benefit from, at any stage of the recruitment process. The hiring manager will pick up any information provided in your application and get in touch with you to talk about what could support you.

If you have any queries about this vacancy, please contact the hiring manager on [e-mail]

The closing date for this vacancy will be 16th September 2026.