Shop Manager (Alnwick, Narrowgate)

Cancer Research UK (CRUK); Shop; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Retirement plan

Generous leave allowance

Discounts on travel

Discounts on technology

Gym membership

Wellbeing support

Job summary

Cancer Research UK in Alnwick is seeking a Retail Store Manager to lead a diverse team and drive sales and fundraising targets in a busy high street store.

You will recruit, train, and mentor staff and volunteers, manage merchandising, stock, and store standards while delivering exceptional customer and supporter service. This permanent, full-time role offers a generous benefits package and the chance to contribute to beating cancer in the local community.

Qualifications

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• Ability to multi-task in a lively environment.
• Working knowledge of great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including the ability to work effectively independently.
• Awareness of the price, value and worth of items.
• Flexibility with rota-based shifts.

Responsibilities

• Lead and develop paid staff and volunteers.
• Oversee commercial running including display, stock, shop standards and layout.
• Provide excellent customer and supporter service.
• Maximise profit through cost control and selling techniques.
• Build relationships with the local community and Cancer Research UK colleagues.
• Organise fundraising events to hit targets.
• Maintain compliance with health and safety, safeguarding, security and HR policies.
• Perform a varied amount of manual handling and physical activity daily.

Skills

Team leadership

Customer service

Merchandising & stock control

Retail operations

Recruitment & staff development

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Retail Store Manager

£27,336 - £32,067 per annum plus benefits

Reports to: Area manager

Department: Trading

Contract: Permanent

Hours: Full time 37.5 hours per week

Location: Alnwick, Narrowgate

Closing date: Open until filled

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivating store manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse shop team.
• Taking ownership and responsibility for commercial running of your store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Organising and running creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including being able to work effectively independently.
• An awareness of the price, value and worth of items.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

[Download the Candidate Pack]

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.