Afternoon Tea Waiter

Rocco Forte Hotels; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounted rates across our collection

Discounted food & beverage experiences

Discounted spa treatment and products

Extensive learning and development

Meals on duty

Laundry of uniforms

Social activities and events

Recognition & reward programs

Annual awards

Employee Assistance Programme

Cycle to Work

Discretionary Service Charge

Job summary

The Balmoral in Edinburgh is seeking staff to join our celebrated afternoon tea service, delivering world-class Scottish hospitality and a memorable guest experience.

We value individuality, provide extensive learning opportunities, and offer perks including discounted rates across our hotels, meals on duty, and a discretionary service charge. This is a 3-month fixed-term contract, 39 hours per week, at £13 per hour plus discretionary service charge.

Qualifications

• Enthusiastic and dedicated individuals who celebrate the individuality of our hotels and guests.
• Team members who take pride in resolving guest and workplace issues.
• Warm, approachable manner with a passion for delivering service excellence.
• Strong organisational skills to ensure high quality work during busy service periods.

Responsibilities

• Support the flawless running of one of the hotel’s most acclaimed institutions and deliver exceptional experience.
• Learn and share our extensive tea menu with guests.
• Deliver world class hospitality and create lasting memories for guests.
• Cooperate with colleagues across departments.
• Perform all aspects of afternoon tea service with high guest care.
• Deliver discreet, timely service and go the extra mile.
• Be knowledgeable of the hotel, facilities, and local area.
• Take ownership of the guest experience to create memorable moments.

Skills

Team spirit

Trustworthy

Enthusiasm for learning

Service excellence

Attention to detail

Warm and approachable

Organisational skills

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Be responsible for supporting the flawless running of one of the hotel’s most acclaimed institutions and delivering exceptional experience that Rocco Forte is known for.
• Have a thirst for knowledge and a passion for learning our extensive tea menu and sharing this with all of our guests.
• Thrive in delivering world class hospitality and creating lasting memories for all our guests.
• Cooperate well with colleagues in your team and across departments
• Perform all aspects of our afternoon tea service, ensuring the highest standards of guest care and attention
• Tailor your approach so that high quality results are achieved
• Deliver discreet, understated, and timely service, going that extra mile
• Be knowledgeable of the hotel, our facilities, and the local area
• Take ownership of the guest experience to create memorable moments

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• Team spirit and trustworthiness
• Pride to resolve guest and workplace issues
• Enthusiasm for learning
• Passion for service excellence and detail
• Warm and approachable manner in dealing with our guests
• Strong organisational skills to ensure high quality of work during busy service periods while delivering world-class Scottish Hospitality
• A warm, approachable manner, a passion for delivering service and keen eye for detail, adapting and thriving in a busy, fast-paced environment.

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatment and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work
• Discretionary Service Charge

3 Month Fixed Term (39 hours per week over 5 days including weekends)

£13/hour plus discretionary service charge