Retail Account Manager – Field Leadership & KPI Growth

Stellar; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Head office bonus scheme

28 days annual leave + bank holidays

2 days per week at Stellar HQ, London

Job summary

Stellar Global is seeking a commercially focused Account Manager to support our Currys account, driving KPI performance and fostering strong client relationships across the retail estate.

You will lead retail teams, manage budgets and collaborate with Stellar field teams and internal departments to deliver excellent service and commercial growth. A full driving licence and access to your own car are essential for regular site visits across the UK.

Qualifications

• Experience in account management, retail, field marketing or a similar client-facing environment.
• Strong client relationship management skills.
• Experience working with retail KPIs and performance measures.
• Commercial awareness and a results-focused approach.
• Experience leading, coaching or developing teams.
• Strong organisation and the ability to manage multiple priorities.
• Confident written, verbal and presentation skills.
• A proactive, collaborative and solutions-focused mindset.
• Good attention to detail.
• Comfortable using Google Workspace and Microsoft Office.
• Interest in technology and innovation is desirable.

Responsibilities

• Achieve KPI's and grow Stellar GP, adopt a commercial focus across your account.
• Assist with performance improvement plans across all KPIs and deliver to your performance manager and brand contacts.
• Manage budgets effectively, create and complete relevant supporting documents to assist the payments of invoices and share these with your clients on a regular basis.
• Build successful client relationships.
• Host regular meetings with clients to update on actions, KPI performance, and topics to discuss to enhance the results we deliver.
• Deliver service & operational excellence, provide an optimal work environment for SES colleagues, with exceptional service delivery and driving them to succeed.
• Conduct regular site visits to review service delivery, retail standards and operational excellence.
• Optimize team performance, be the escalation point for any HR/ER issues/initiatives across your dedicated accounts, and find solutions where required.
• Work collaboratively.
• Embrace Stellar values: Own It, Stay Curious, Be Can Do and Work Smart.

Skills

Account management

Retail

Client relationships

KPI management

Team leadership

Organization

Presentation

Collaboration

Problem solving

Proactiveness

Attention to detail

Tools

Google Workspace

Microsoft Office

Job description

Stellar Global is seeking a commercially focused Account Manager to support our Currys account, driving KPI performance and fostering strong client relationships across the retail estate.

You will lead retail teams, manage budgets and collaborate with Stellar field teams and internal departments to deliver excellent service and commercial growth. A full driving licence and access to your own car are essential for regular site visits across the UK.