Account Manager

Stellar Global

Greater London

On-site

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Head office bonus

37.5 hours/week

Permanent role with probation

28 days holiday + BH

2 days/week at Stellar HQ

Driving licence & own car required

Company mileage allowance 55p/mile

Regular UK travel

Job summary

Stellar Global is seeking a commercially focused Account Manager to support Currys. You will manage the Currys account day-to-day, build strong client relationships, and lead retail teams to deliver high standards of service across the retail estate.

Regular site visits to Currys stores are required, so a full driving licence and access to your own car are essential. You will work with Stellar field teams and internal departments to drive KPI performance and commercial growth.

Qualifications

Experience in account management, retail, field marketing or a similar client-facing environment.
Strong client relationship management skills.
Experience working with retail KPIs and performance measures.
Commercial awareness and a results-focused approach.
Experience leading, coaching or developing teams.
Strong organisation and the ability to manage multiple priorities.
Confident written, verbal and presentation skills.
A proactive, collaborative and solutions-focused mindset.
Good attention to detail.
Comfortable using Google Workspace and Microsoft Office.
Interest in technology and innovation is desirable.

Responsibilities

Achieve KPI's and grow Stellar GP, adopt a commercial focus across your account.
Assist with performance improvement plans across all KPIs and support via performance manager and brand contacts.
Manage budgets effectively, create supporting documents for invoices and share with clients regularly.
Build successful client relationships.
Host regular meetings with clients to update actions and KPI performance with insights from the retail landscape.
Deliver service and operational excellence, provide an optimal work environment for SES colleagues and drive success.
Conduct regular site visits to review service delivery, retail standards and excellence.
Optimize team performance and be the escalation point for HR/ER issues across accounts.
Work collaboratively across teams.
Embrace Stellar values: Own It, Stay Curious, Be Can Do and Work Smart.

Skills

Account management

Retail experience

Client relationships

KPI management

Team leadership

Organizational skills

Presentation skills

Problem solving

Google Workspace

Microsoft Office

Tools

Google Workspace

Microsoft Office

Job description

Stellar Global is looking for a commercially focused Account Manager to support our client, Currys.

Overall purpose of the role:
You'll play a key role in the day-to-day management and performance of the Currys account, building strong client relationships, leading retail teams and ensuring consistently high standards of operational delivery.

Working closely with Currys stakeholders, Stellar field teams and internal departments, you'll drive KPI performance, support commercial growth and help deliver an excellent experience across the retail estate.

The role includes regular site visits to Currys stores, so a full driving licence and access to your own car are essential.

About Stellar Global:

Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.

Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.

Key Accountabilities:

Achieve KPI's and grow Stellar GP , adopt a commercial focus across your account
Assist with performance improvement plans across all KPIs and deliver to your performance manager and brand contacts
Manage budgets effectively , create and complete relevant supporting documents to assist the payments of invoices and share these with your clients on a regular basis
Build successful client relationships
Host regular meetings with clients to update on actions, KPI performance, and topics to discuss to enhance the results we deliver. This will be through structured meetings and presentations and include insights from outside of their immediate business, using your knowledge from the retail landscape
Deliver service & operational excellence, provide an optimal work environment for SES colleagues, with exceptional service delivery and driving them to succeed
Conduct regular site visits to review service delivery, retail standards and operational excellence
Optimize team performance, be the escalation point for any HR/ER issues/initiatives across your dedicated accounts, and find solutions where required
Work collaboratively
Embrace Stellar values: Own It, Stay Curious, Be Can Do and Work Smart

What we're looking for:

Experience in account management, retail, field marketing or a similar client-facing environment
Strong client relationship management skills
Experience working with retail KPIs and performance measures
Commercial awareness and a results-focused approach.
Experience leading, coaching or developing teams.
Strong organisation and the ability to manage multiple priorities.
Confident written, verbal and presentation skills.
A proactive, collaborative and solutions-focused mindset.
Good attention to detail.
Comfortable using Google Workspace and Microsoft Office.
Interest in technology and innovation is desirable.