Restorative Community Safety Officer

Wales & West Housing; United Kingdom; Remote; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Salary £40,718 - £45,355 per annum

Pension with 3x death in service

Job summary

Wales & West Housing is seeking a Community Safety Officer to manage contract and neighbourhood issues, delivering trauma-informed, person-centred support to residents. You will handle cases of anti-social behaviour, contract breaches and safeguarding, coordinating with partner agencies to secure lasting outcomes.

The role requires strong communication, investigation and decision-making skills, in a housing context.

Qualifications

• Experience in housing or a customer-focused environment.
• Experience managing contract breaches, anti-social behaviour or neighbourhood issues.
• Understanding of social housing, relevant legislation and investigative procedures.

Responsibilities

• Manage a varied caseload of contract management and community safety issues with residents.
• Gather evidence, prepare witness statements and support legal action where appropriate.
• Ensure safeguarding concerns are identified and acted upon.
• Coordinate responses with colleagues, partners and other agencies to resolve complex cases.
• Maintain accurate records and monitor case progress to support continuous improvement.

Skills

Contract management

People skills

Trauma-informed approach

Communication skills

Relationship-building

Problem-solving

MS Teams

Tools

Microsoft Teams

Job description

Wales & West Housing is seeking a Community Safety Officer to manage contract and neighbourhood issues, delivering trauma-informed, person-centred support to residents. You will handle cases of anti-social behaviour, contract breaches and safeguarding, coordinating with partner agencies to secure lasting outcomes.

The role requires strong communication, investigation and decision-making skills, in a housing context.