Restaurant - Team Member

Splendid Hospitality Group; United Kingdom; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

EAP

Hotel room discounts

F&B discounts

Life Assurance

Car scheme

Wage access

Pension

Learning & development

Job summary

Splendid Hospitality Group is hiring a Restaurant - Team Member for Chaiiwala - Victoria Centre in the UK. You will welcome customers, serve chai and food, and help maintain a welcoming store environment with a strong focus on customer experience.

The role is full-time and on-site, with shifts that may include evenings and weekends. Previous hospitality experience is helpful but not required, as training is provided to develop the required skills.

Qualifications

• Previous hospitality, restaurant or catering experience would be great, but it’s not essential – we can teach you the skills you need.

Responsibilities

• Welcome and serve customers with energy, warmth and a genuine smile.
• Prepare and serve our chai, drinks and food to our high standards.
• Make sure every order is accurate, fresh and presented beautifully.
• Keep the store clean, safe and welcoming for our customers and team.
• Work together with your colleagues to keep things running smoothly, even when it gets busy.
• Follow food safety, hygiene and health & safety standards at all times.
• Get stuck in wherever you’re needed and help make every shift a success.

Skills

Customer service

Teamwork

Flexible

Communication

Job description

Restaurant - Team Member

Department: Restaurant

Employment Type: Full Time

Location: Chaiiwala - Victoria Centre

Compensation: £12.71 / hour

Description

Imagine starting your shift to the smell of freshly brewed chai, working alongside a team that brings energy, personality and great food to every customer.

You’re serving up delicious Indian street food, creating the perfect cup of chai and making sure every guest leaves with a smile. No two shifts are the same, and whether you’re welcoming customers, preparing food or keeping the store looking its best, you’ll play an important part in creating the Chaiiwala experience.

If you’re friendly, enthusiastic and love working as part of a team, this could be the perfect opportunity for you.

What You Will Do In This Splendid Role:

As a Team Member, you’ll be an important part of the Chaiiwala team, helping us deliver great food, great service and a great experience every time.

You will:

• Welcome and serve customers with energy, warmth and a genuine smile.
• Prepare and serve our chai, drinks and food to our high standards.
• Make sure every order is accurate, fresh and presented beautifully.
• Keep the store clean, safe and welcoming for our customers and team.
• Work together with your colleagues to keep things running smoothly, even when it gets busy.
• Follow food safety, hygiene and health & safety standards at all times.
• Get stuck in wherever you’re needed and help make every shift a success.

What Makes You Splendid:

We live by our values, and we'd love you to bring them to life every day:

• Nimble - You adapt quickly, think ahead and respond positively to changing priorities.
• Honest - You communicate openly, act with integrity and build trust with your team and guests.
• Brilliant - You strive for excellence, inspire those around you and deliver great results through great people.
• Open - You welcome different perspectives, listen with curiosity and create an environment where people feel respected, included and able to contribute.

The ideal candidate will also be someone who:

• Loves giving customers a great experience.
• Is friendly, positive and approachable.
• Enjoys working as part of a team.
• Can stay calm and focused in a fast-paced environment.
• Takes pride in doing things well.
• Is reliable, flexible and happy to work a range of shifts, including evenings and weekends.
• Is keen to learn new skills and develop.

Previous hospitality, restaurant or catering experience would be great, but it’s not essential – we can teach you the skills you need.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP)- confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.