Restaurant Team Member

The QHotels Collection; Norwich; On-site; GBP 12,398,000 - 15,154,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts and guest rates

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & qualifications included

Learning & development opportunities

Employee Assistance Program (Hospitaly

Refer a friend scheme

Free parking

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich is part of The QHotels Collection and is seeking a guest-focused team member for Food & Beverage areas. You will help ensure guest satisfaction and uphold brand standards while supporting pricing and promotions knowledge to maximise sales.

The role offers a flexible schedule with opportunities for training, development, and employee discounts across The QHotels Collection, including health club access and free parking as part of the rewards

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• Be stationed in a variety of Food & Beverage areas across the hotel to ensure guest satisfaction and brand standards.
• Keep up to date with pricing and promotions to provide advice to guests and maximise sales.

Skills

Customer service

Time management

Organisational skills

Ability to work under pressure

Job description

Do you have a passion for a great guest experience?

Are you looking for a flexible job to work around school or commitments?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Is this the role for me?

• Passion for delivering exceptional guestservice
• Strong customer service skills
• Good timemanagement and organisational skills
• Ability to work under pressure

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.