Restaurant Team Member

Shepherd Neame Ltd; Ashford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Early wage withdrawal

Discount on food and drink

Discount on overnight stays

Shop discounts

Exclusive discounts via Sheps Hut

Mental Health Platform

Company pension plan

Career development

Flexible working hours

Job summary

The Old Mill in Kennington, Ashford, part of Shepherd Neame Ltd, invites friendly individuals to join our pub team. Welcome guests, take orders accurately, and serve food and drinks promptly in a cosy, historic setting.

No experience? No problem! We provide full training and support. Competitive hourly pay with tips, plus discounts on food, drink, and stays, and opportunities for career development and flexible hours.

Qualifications

• Strong team player with a positive attitude.
• Willingness to learn and train.
• Reliable and punctual.

Responsibilities

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

Skills

Hospitality

Customer service

Teamwork

Flexible

Job description

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

The Old Mill in Kennington, Ashford is a cosy country pub located on Canterbury Road, overlooking Dukes Spring, a tributary of the Great Stour River. Dating back to the early 19th century, the Old Mill is a Grade II listed building, taking its name from the nearby Kennington Mill, little of which now remains, having previously been known as the Golden Ball.

No experience? No problem! If you have the right attitude and passion for hospitality, we'll give you all the training and support you need.

Competitive hourly pay plus a share of tips

• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You'll Need

We're looking for behaviours that make a great team member:

• Sheps Spirit - you inspire confidence and keep morale high.
• Working Together - you enjoy developing others and working collaboratively.
• Authenticity - you take ownership and pride in delivering results.
• Pride and Passion - you go the extra mile to make guests feel valued.

Why Shepherd Neame? Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future. Ready to bring your personality and passion to the restaurant?