Hospitality Team Member - Guest Experience & Training

Shepherd Neame Ltd; Ashford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Early wage withdrawal

Discount on food and drink

Discount on overnight stays

Shop discounts

Exclusive discounts via Sheps Hut

Mental Health Platform

Company pension plan

Career development

Flexible working hours

Job summary

The Old Mill in Kennington, Ashford, part of Shepherd Neame Ltd, invites friendly individuals to join our pub team. Welcome guests, take orders accurately, and serve food and drinks promptly in a cosy, historic setting.

No experience? No problem! We provide full training and support. Competitive hourly pay with tips, plus discounts on food, drink, and stays, and opportunities for career development and flexible hours.

Qualifications

• Strong team player with a positive attitude.
• Willingness to learn and train.
• Reliable and punctual.

Responsibilities

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

Skills

Hospitality

Customer service

Teamwork

Flexible

Job description

The Old Mill in Kennington, Ashford, part of Shepherd Neame Ltd, invites friendly individuals to join our pub team. Welcome guests, take orders accurately, and serve food and drinks promptly in a cosy, historic setting.

No experience? No problem! We provide full training and support. Competitive hourly pay with tips, plus discounts on food, drink, and stays, and opportunities for career development and flexible hours.