Restaurant Team Leader Drive Performance & Guest Experience

KFC; Gravesend; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken

Staff discount

Gym discounts

Perks & cashback

Wellbeing support

Job summary

KFC is seeking an Assistant Restaurant General Manager in the United Kingdom to lead daily operations, coach the team, and drive guest experience to exceed expectations. You’ll own staffing, training, and performance metrics while maintaining a clean, compliant, and welcoming restaurant environment.

You’ll mentor crew, manage shifts, monitor KPIs, and partner with franchise owners to deliver consistent results. The role rewards initiative, teamwork, and customer focus.

Qualifications

• You lead by example and have experience managing teams.
• You understand building strong teams and handling tough conversations.
• You keep operations efficient, clean, and compliant.

Responsibilities

• Support like a leader and take ownership of the restaurant operations.
• Train, coach, and motivate the crew to exceed standards.
• Own KPIs and ensure shifts meet targets and guest expectations.
• Manage rosters, stock, and admin to keep behind‑the‑scenes solid.
• Turn first-time guests into regulars through memorable service.

Skills

Leadership

People skills

Operations management

KPI tracking

Job description

KFC is seeking an Assistant Restaurant General Manager in the United Kingdom to lead daily operations, coach the team, and drive guest experience to exceed expectations. You’ll own staffing, training, and performance metrics while maintaining a clean, compliant, and welcoming restaurant environment.

You’ll mentor crew, manage shifts, monitor KPIs, and partner with franchise owners to deliver consistent results. The role rewards initiative, teamwork, and customer focus.