Restaurant Team Lead: Drive Guest Experience & Growth

Harri; Haywards Heath; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

25% staff discount

Job summary

KFC in the United Kingdom is seeking an Assistant Restaurant General Manager to lead daily operations, drive performance, and create an outstanding guest experience. You will own the restaurant vibe, coach a frontline team and ensure smooth service while maintaining high standards across shifts.

The role focuses on helping the team hit KPI targets, managing rosters and stock, and delivering memorable hospitality that reflects KFC’s iconic brand.

Qualifications

• You lead by example and have experience managing teams.
• You understand people and can build strong teams.
• You keep operations running smoothly and ensure guest satisfaction.

Responsibilities

• Support like a leader, take ownership of the restaurant, drive performance and hit goals.
• Train, coach and motivate your crew to go beyond standards.
• Own KPIs, support the team, and ensure shifts deliver expected results.
• Keep admin tasks (rosters, stock) under control to run the back end smoothly.
• Make every guest feel special and turn first-timers into regulars.

Skills

Leadership

People management

Operations

Job description

KFC in the United Kingdom is seeking an Assistant Restaurant General Manager to lead daily operations, drive performance, and create an outstanding guest experience. You will own the restaurant vibe, coach a frontline team and ensure smooth service while maintaining high standards across shifts.

The role focuses on helping the team hit KPI targets, managing rosters and stock, and delivering memorable hospitality that reflects KFC’s iconic brand.