Food & Beverage Assistant

Thefellowshouse; Cambridge; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Comprehensive salary package

Go Hilton Travel Programme

50% F&B discount

Staff meals and hot drinks on shift

Career development

Learning & development opportunities

Résumé du poste

The Fellows House in Cambridge is looking for a Food & Beverage Assistant to provide a warm, friendly and efficient service to hotel guests, neighbours and visitors.

You will greet guests, maintain high service standards, handle guest feedback, and help upsell while upholding our culture of care and professionalism.

Qualifications

• UK citizen or valid work permit.
• Previous Food & Beverage hotel/restaurant experience.
• Experience in a high-volume/fast-paced environment.
• Fluent English and excellent communication skills.

Responsabilités

• Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave
• Ensure high level of customer satisfaction
• Resolve complaints or issues guests might have
• Maintain friendly and professional service at all time
• Upsell and maximise sales and revenue

Connaissances

Customer service

Communication skills

English fluency

Description du poste

Food & Beverage Assistant

\"I rate enthusiasm even above professional skill.\"- Sir Edward Appleton

The Hotel

At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.

Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer.

The Person

You are a fun, friendly and well-presented individual. You are a great team worker and are passionate about customer service and eager to make a difference to our guests’ experience. You have experience in Food & Beverage environment or in customer service and enjoy contact with people.

The Role

As a Food & Beverage Assistant, you will be responsible for providing a friendly and efficient service to all hotel guests, neighbours and visitors.

Key responsibilities

• Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave
• Ensure high level of customer satisfaction
• Resolve complaints or issues guests might have
• Maintain friendly and professional service at all time
• Upsell and maximise sales and revenue

Requirements

• UK citizen or valid work permit
• Previous Food & Beverage hotel or Restaurant experience is desired
• Previous experience in a high volume/ fast paced environment.
• Fluent English and excellent communication skills.

Cultured

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

Devoted

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

Person-centred

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

Benefits of working at The Fellows House:

• Comprehensive salary package
• Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$.
• 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
• Staff meals and hot drinks on shift
• Career Development
• Extensive learning & development opportunities

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package.