Bartender

Thefellowshouse; Cambridge; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive salary package

Go Hilton Travel Programme

50% F&B discount

Staff meals on shift

Career development

Learning & development opportunities

Job summary

The Fellows House in Cambridge is seeking a Bartender to provide friendly, efficient service to hotel and external guests. You will craft cocktails and drinks in our bar, delivering a high standard of customer care.

You should be a fun, friendly, and well-presented team player with experience in Food & Beverage or customer service, fluent English, and able to thrive in a fast-paced environment. UK work eligibility required; benefits include staff meals and hotel discounts.

Qualifications

• Experience in Food & Beverage environment or customer service.
• Fluent English and excellent communication skills.
• Experience in a high volume/fast-paced environment.

Responsibilities

• Welcome, greet, and look after guests from arrival in the bar to departure.
• Provide friendly and efficient service to hotel and external guests.
• Craft cocktails and drinks for guests in our bar.
• Upsell and maximise sales and revenue.

Skills

Customer service

Teamwork

Communication

Upselling

Job description

Bartender

\"I rate enthusiasm even above professional skill.\"- Sir Edward Appleton

The Hotel

At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.

Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer.

The Person

You are a fun, friendly and well-presented individual. You are a great team worker and are passionate about customer service and eager to make a difference to our guests’ experience. You have experience in Food & Beverage environment or in customer service and enjoy contact with people.

The Role

As a Bartender, you will be responsible for providing a friendly and efficient service to all hotel and external guests. You will be responsible for crafting delicious cocktails and drinks in our fantastic bar.

Key responsibilities

• Welcome, greet, and look after guests from the moment they arrive in the bar until they leave


• Ensure high level of customer satisfaction


• Resolve complaints or issues guests might have


• Maintain friendly and professional service at all time


• Upsell and maximise sales and revenue


• Craft fantastic drinks and cocktails

Requirements

• UK citizen or valid work permit

• Previous Food & Beverage hotel or Restaurant experience is desired


• Previous experience in a high volume/ fast paced environment.


• Fluent English and excellent communication skills.

Cultured

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

Devoted

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

Person-centred

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

Benefits of working at The Fellows House:

• Comprehensive salary package


• Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$.


• 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme


• Staff meals and hot drinks on shift


• Career Development


• Extensive learning & development opportunities

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to be part of the culture of our hotel and a comprehensive benefits package.