Restaurant Supervisor – Fratelli – Roe Valley Resort

Galgorm Resort & Spa; Derry/Londonderry; On-site; GBP 19,000 - 22,000; Full time

Job summary

Galgorm Resort & Spa in Roe Valley is seeking a Restaurant Supervisor for Fratelli – a rustic Italian concept within our Roe Valley Resort. You will supervise day-to-day F&B service, lead a team, and ensure outstanding guest experiences.

The role requires hands-on leadership, a passion for hospitality, knowledge of openings/closings and till procedures, and the ability to multi-task in a busy restaurant environment; weekend shifts and early mornings included.

Qualifications

• Have a passion for hospitality.
• Experience in opening and closing procedures of café/restaurant and till reconciliations.
• Ability to lead, motivate and inspire a team.
• Exemplary attention to detail.
• Performance-driven with a customer service focus.
• Strong planning and organisation abilities.
• Able to work under pressure, multi-task and be flexible with shifts.

Responsibilities

• Provide friendly and efficient service to all guests.
• Have full knowledge of the menu to answer queries.
• Supervise the F&B team and outline daily duties.
• Communicate professionally with guests and colleagues.
• Ensure compliance with Fire, Health, Safety and Hygiene regs.
• Attend regular team meetings and report issues.
• Use till systems for orders and payments; manage opening/closing.
• Upsell knowledge and uphold Galgorm Collection standards.

Skills

Leadership

Customer service

Attention to detail

Organisational skills

Multi-tasking

Flexibility

Shift work

Job description

JOB TITLE

Restaurant Supervisor – Fratelli – Roe Valley Resort

JOB REFERENCE

RSFRV 09/26

REPORTING TO

Restaurant Manager.

HOURS

Full-time, varied shifts primarily 4-5 days out of 7.

JOB LOCATION

Roe Valley Resort

SALARY

£14.07 - £15.57 - PAYSCALE

About the role

Fratelli Ristorante, Pizzeria & Bar oozes rustic Italian charm with a contemporary edge. Meaning ‘brothers’ in Italian the Fratelli brand concept is to welcome guests into a family friendly, informal environment where the focus is on simple yet quality cookery and a warm welcome.

We are seeking to recruit a dedicated, enthusiastic supervisor to join our Fratelli management team. You will join an existing team of supervisors and assist with the management of all day-to-day-operational issues relating to the food & beverage service within Fratelli. We are seeking someone with a passion for hospitality and the ambition to progress within an award-winning company. If you would like to join our fantastic team and begin your Galgorm Collection journey then

Job Description

The main duties will include but are not limited to

• Consistently provide a friendly and efficient service to all visiting guests.
• Having full and complete knowledge of the menu, enabling you to assist with any guest or customer queries.
• Supervising the F&B team ensuring that all are well trained and daily duties are clearly outlined.
• Demonstrating effective communication skills and work in a professional manner with all guests, customers, and colleagues.
• Monitoring team members to ensure all Company and Statutory Fire, Health, Safety, and Hygiene Regulations are observed.
• Participating in regular team meetings.
• Reporting any guest or operational issues to the Management team.
• Using the restaurant till systems to place orders and process customer payments correctly.Carrying out opening and closing procedures, including till reconciliations and otherkey holder duties.
• Ensuring knowledge of the Galgorm Collection and facilities is up to date in order to upsell at every opportunity and maximise profitability.
• Making sure your personal appearance and uniform are in line with the required Collection/ Restaurant standards at all times.
• Attending any training that has been set up to aid your personal development.

The Person:

Applicants must:

• Have a passion for hospitality.
• Have experience incarrying out opening and closing procedures of a café/restaurant and or bar including till reconciliations and otherkey holder duties.
• Be able to demonstrate an ability to lead, motivate and inspire a team.
• Have exemplary attention to detail.
• Be performance-driven and focused on implementing a culture of excellent customer service.
• Excellent planning and organisation abilities.
• Be able to work well while under pressure and show initiative whilst multi-tasking.
• Have a flexible approach to working shift patterns and be available to work early mornings, lunchtime, evening shifts, and weekends.

Desirable:

• Have at least 1 year’s supervisory experience in a café/restaurant and/or bar.
• Experience in cocktail making.
• Barista trained.

Perks of the job!!

We’re?passionate about service, our guests, and, of course, our people.Whether you are new to Hospitality, fancy a different career path or want?to extend your knowledge, Galgorm Collection can offer you?an?endless?amount?of opportunities.Why work for us?Click here to find out more! https://www.galgorm.com/why-work-with-us.html

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Spa & Golf Resort processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact [e-mail]

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