Restaurant Supervisor

New Forest Hotels; United Kingdom; Remote; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Service charge

Training & development

Staff parking

Perkbox

Discounts Cyprus

Cross-hotel opportunities

Job summary

New Forest Hotels" Burley Manor is seeking a Restaurant Supervisor to help lead the team from breakfast through to dinner, delivering warm, personal service and maintaining high standards.

You will supervise during service, greet guests, train and coach staff, and work closely with the kitchen to ensure smooth operations. This full-time role offers a competitive salary plus service charge, plus opportunities to develop across our New Forest venues.

Qualifications

• Supervisory experience in a restaurant, hotel or hospitality setting.
• Strong knowledge of food and beverage service.
• Passion for hospitality and guest centric service.

Responsibilities

• Supervising and supporting the restaurant team during service.
• Leading by example and creating a welcoming, positive atmosphere.
• Ensuring consistently high standards of food, drink and customer service.
• Welcoming guests and building genuine relationships with them.
• Supporting with briefings, training and coaching for team members.
• Working closely with the kitchen and wider hotel team to ensure smooth service.
• Handling guest requests and resolving issues calmly and professionally.
• Supporting the Restaurant Manager with day-to-day operations.

Job description

Restaurant Supervisor

Burley Manor Hotel | New Forest Hotels

Full-time | Permanent | Competitive salary + service charge

AtBurley Manor, we believe great hospitality is about more than serving food and drink - it's about creating memorable experiences that make people want to come back.

Set in the heart of theNew Forest, Burley Manor is a beautiful and distinctive hotel where relaxed country charm meets thoughtful, modern hospitality. We’re looking for an enthusiastic and experiencedRestaurant Supervisorto join our team and help us deliver exceptional service from breakfast through to dinner.

If you’re passionate about hospitality, enjoy leading from the front and love making guests feel genuinely welcome, we’d love to hear from you.

About the role

AsRestaurant Supervisor, you’ll play an important role in the day-to-day running of our restaurant, supporting the Restaurant Manager and leading the team to deliver a consistently high standard of service.

You’ll be a visible presence on the floor - welcoming guests, supporting your colleagues, anticipating guest needs and making sure every detail is taken care of.

You’ll help create an environment where the team feels supported, motivated and confident, while ensuring our guests enjoy the warm, personal service that Burley Manor is known for.

Your day-to-day will include:

• Supervising and supporting the restaurant team during service
• Leading by example and creating a welcoming, positive atmosphere
• Ensuring consistently high standards of food, drink and customer service
• Welcoming guests and building genuine relationships with them
• Supporting with briefings, training and coaching for team members
• Working closely with the kitchen and wider hotel team to ensure smooth service
• Handling guest requests and resolving any issues calmly and professionally
• Supporting the Restaurant Manager with the day-to-day operation of the department
• Ensuring food safety, hygiene and health & safety standards are always maintained
• Helping to drive sales and maximise opportunities to enhance the guest experience

What we're looking for

We’re looking for someone who iswarm, confident and passionate about hospitality, with the ability to bring energy and leadership to every shift.

You’ll ideally have previous supervisory experience within a restaurant, hotel or hospitality environment, along with a good knowledge of food and drink.

Most importantly, you’ll be someone who:

• Has a genuine passion for creating great guest experiences
• Is confident leading and motivating a team
• Communicates clearly and works well with others
• Has excellent food and beverage knowledge
• Is organised, proactive and reliableCan remain calm and professional when things get busy
• Takes pride in presentation and high standards
• Is happy to get stuck in and lead by example
• Understands the importance of food safety, hygiene and health & safety
• Is flexible and available to work evenings, weekends, bank holidays and busy holiday periods

Why join New Forest Hotels?

AtNew Forest Hotels, our purpose is to enrich the lives of those within our community by providing the best New Forest hospitality.

Our hotels are individual, full of character and each has its own story to tell. We want our people to feel just as valued as our guests, creating an environment where everyone canconnect, be creative and thrive.

Our values are at the heart of everything we do:

• BE BRAVE - take ownership
• BE A TEAM - collaborate and support one another
• NURTURE - develop, care and help people grow
• BE OPEN - communicate honestly and authentically

As part of our hotel collection, you’ll also have opportunities to work across our venues, broaden your experience and develop your career within hospitality.

What you'll get in return:

• 28 days' holidayper year, plus a duvet day on your birthday
• Service chargein addition to your salary
• Fantastic training and career development opportunities
• Free staff parking
• Perkbox employee benefits
• Discounts at our sister resort in Cyprus
• Opportunities to work and develop across our collection of New Forest hotels

A little note about our location

Burley Manor is situated in a beautiful, rural location in the heart of the New Forest. Public transport links are limited, so before applying, please consider how you would travel to and from the hotel. Our shifts can include early starts, late finishes, evenings, weekends and bank holidays.

Due to the volume of applications we receive, we may not be able to respond individually to every applicant. If you have not heard from us within two weeks of applying, please assume that you have been unsuccessful on this occasion.