Hospitality Supervisor

BaxterStorey; Norwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday inclusive of bank hols

Birthday holiday

Volunteer days

Maternity leave (24 weeks)

Grandparent leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is seeking a Hospitality Supervisor at St James Court in Norwich. The role is a 40-hour week, Monday to Friday, with a salary of £30,000 per year. You will lead guest-facing teams, ensure exceptional service, and uphold BaxterStorey values in a beautiful client space.

In this position you will contribute to a positive guest experience, coordinate with colleagues, and help maintain high standards of food service and hospitality operations at the Norwich site.

Qualifications

• Previous experience in a similar role in the food service industry
• Collaborative and inclusive team environment
• Strong attention to detail
• Excellent communication and interpersonal skills
• Knowledge of food safety and sanitation practices

Responsibilities

• Foster friendly, outgoing atmosphere and provide exceptional service
• Maintain strong work ethic and positive attitude
• Demonstrate good listening and verbal communication skills
• Focus on customer satisfaction and service quality
• Uphold company philosophy and culture
• Adhere to the company's core values

Skills

People skills

Communication

Customer service

Company values

Teamwork

Tools

Microsoft Office

Job description

Company Description

Title: Hospitality Supervisor

Location: St James Court, Norwich

Salary: £30,000

Hours: 40 per week, Monday to Friday

Benefits

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces?

At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we're looking for a Hospitality Supervisor who strives to exceed expectations at every turn.

Job Description

• Friendly, outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding customer service.
• Perpetuates company philosophy and culture.
• Works according to the Company's core values.

Qualifications

• Previous experience in a similar role, especially in the food service industry
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Good attention to detail.
• IT literate, knowledge and use of Microsoft systems
• Strong communication and interpersonal skills.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Knowledge of food safety and sanitation practices.

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.