Restaurant Supervisor

Bandai Namco Amusement Europe Ltd; Tamworth; On-site; GBP 12,000 - 17,000; Part time

Job summary

Bandai Namco Amusement Europe Ltd in Tamworth is hiring a Restaurant Supervisor to lead our front-of-house team during 20-hour-per-week contractual shifts and deliver an outstanding customer experience. You will support daily restaurant operations, maintain high service standards, and mentor staff to create a welcoming environment for guests and colleagues alike.

You will oversee service quality, handle guest inquiries with professionalism, and contribute to a positive, efficient workplace that

Qualifications

• Experience in a restaurant, pub, hospitality, or customer-facing role.
• Supervisory or team leadership experience is desirable.
• Strong customer service and communication skills.
• Organised, reliable, and able to work well under pressure.
• A positive attitude with the ability to motivate and support others.
• Confident in handling customer queries and challenging situations.

Responsibilities

• Lead and support the front-of-house team during shifts.
• Deliver excellent customer service and resolve issues professionally.
• Monitor service standards, cleanliness, and presentation across the restaurant.
• Assist with staff training, coaching, and development.
• Allocate duties and ensure the team works efficiently.
• Support management with the smooth operation of the business.
• Lead by example and promote a positive team culture.

Skills

Customer service

Communication

Team leadership

Organised under pressure

Positive attitude

Job description

Job Title: Restaurant Supervisor

Contractual Hours: 20-hours per week

About the Role

We're looking for an enthusiastic and motivated Restaurant Supervisor to help lead our front-of-house team and deliver an outstanding customer experience. You'll support the day-to-day running of the restaurant, ensure high service standards, and help create a welcoming environment for both customers and colleagues.

Key Responsibilities

• Lead and support the front-of-house team during shifts.
• Deliver excellent customer service and resolve any issues professionally.
• Monitor service standards, cleanliness, and presentation across the restaurant.
• Assist with staff training, coaching, and development.
• Allocate duties and ensure the team works efficiently.
• Support management with the smooth operation of the business.
• Lead by example and promote a positive team culture.

What We're Looking For

• Previous experience in a restaurant, pub, hospitality, or customer-facing role.
• Supervisory or team leadership experience is desirable.
• Strong customer service and communication skills.
• Organised, reliable, and able to work well under pressure.
• A positive attitude with the ability to motivate and support others.
• Confident in handling customer queries and challenging situations.

Why Join Us?

You'll be joining a friendly team where you'll have the opportunity to develop your leadership skills, make a real impact on the customer experience, and play a key role in the success of the restaurant.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.