Restaurant Supervisor

Surety Hospitality; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Shift pattern

Overtime pay

Rotas in advance

Staff discounts

Job summary

BAO Soho is seeking a Restaurant Supervisor to help lead smooth, joyful service and support the front of house team on shift. This hands-on role offers real growth potential as you train new starters and manage busy sections with confidence.

You’ll be a reliable, friendly leader who communicates clearly under pressure and helps maintain high standards of service and presentation for guests in a lively central London restaurant.

Qualifications

• Experience in a busy, quality-led restaurant — ideally as a senior waiter or supervisor.
• Proven ability to lead and support team members on shift.
• Clear, friendly communication under pressure.

Responsibilities

• Support FOH team during busy shifts and act as shift lead when needed.
• Run sections and help keep service smooth, efficient and joyful.
• Train new starters and share knowledge with the team.
• Handle guest feedback and maintain high service standards.
• Support managers with floor plans, checklists and daily briefings.
• Be a reliable, positive presence on the floor.

Skills

Leadership experience

Floor supervision

People skills

Communication

Job description

BAO Soho is looking for a Restaurant Supervisor to help lead smooth, joyful service and support the front of house team on shift. This role is perfect for someone who’s confident on the floor, great with people, and ready to take the first step into a leadership position.

The Restaurant

Nestled in the heart of Soho, our original BAO site opened in 2015 and quickly became a cult favourite - earning critical acclaim and holding onto a Michelin Bib Gourmand for an impressive nine years running. Inspired by the lively Xiao Chi houses of Taiwan, BAO Soho is where the journey began: serving up fluffy signature BAOs and bold Taiwanese small eats in a buzzing, intimate space.

At BAO, no two restaurants are the same. Each one is a creative chapter in our story " shaped by the founders’ memories, travels across Asia, and a deep love for storytelling through food. Soho is where it all started, and it continues to set the tone for our mission: to bring new and exciting dining experiences to life, one BAO at a time.

The Position

At BAO, we care deeply about creating memorable experiences - for our guests and our teams. As Supervisor, you’ll help set the tone during service, lead by example on the floor, and support your manager in keeping things running smoothly.

You’ll be someone the team can rely on, whether that’s training new starters, running a busy section, or jumping in wherever needed. It’s a hands-on role with real opportunity to grow.

What you’ll be doing:

• Supporting the FOH team during busy shifts and acting as shift lead when needed
• Running sections and helping keep service smooth, efficient, and joyful
• Training new starters and sharing knowledge with the team
• Handling guest feedback and ensuring high standards of service and presentation
• Supporting managers with floor plans, checklists, and daily briefings
• Being a reliable and positive presence on the floor

What we’re looking for:

• Experience in a busy, quality-led restaurant - ideally as a senior waiter or supervisor
• Confident leading a section and supporting others on shift
• Clear, friendly communication and a calm approach under pressure
• A great team player who’s happy to jump in wherever needed
• A desire to grow and take the next step in your hospitality career

The Benefits

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here’s what you’ll get as part of the team:

Work-Life Balance

• 6 shifts across 5 days, with a maximum of one double shift
• Paid overtime
• Rotas released two weeks in advance so you can plan ahead

Growth & Development

• Personalised development plans tailored to your goals
• Access to School of BAO, a series of talks, workshops and fieldtrips

Perks & Discounts

• Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
• Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

• BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
• BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Milestones

• Extra holiday and perks to celebrate work anniversaries and milestones

Celebrations

• Annual Wei Ya & BAO Awards Party
• BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub