Assistant General Manager

BAO; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Work-Life Balance

Development Plans

Staff Discounts

BAOcoin Rewards

Extra holidays

Job summary

BAO Battersea is seeking an Assistant General Manager to help lead the team with care, consistency, and attention to detail. You will partner with the General Manager to ensure smooth operations and a warm, joyful guest experience in a fast-paced environment.

As a hands-on leader, you will coach the FOH team, manage rotations and stock basics, and uphold BAO standards across service and guest care. A passion for hospitality and teamwork is essential.

Qualifications

• Experience as an Assistant General Manager or Assistant Manager in a high-quality, fast-paced restaurant.
• Natural team leader with clear communication and a growth mindset.
• Strong sense of delivering great guest experience consistently.
• Confident in shift management, floor coordination, and basic back-office tasks.
• Hands-on, positive attitude and genuine love for hospitality.

Responsibilities

• Support the GM in daily running of the restaurant and lead service.
• Coach and develop the FOH team through training and ongoing support.
• Assist with rota planning and stock management.
• Uphold high standards of guest care, cleanliness, safety, and brand presentation.
• Be a calm, capable leader on shift and a reliable point of contact for the team.

Skills

Team leadership

Guest experience

Communication

Shift management

Front of house

Job description

BAO Battersea is looking for an Assistant General Manager to help lead the team with care, consistency, and attention to detail.

At BAO, we care about doing things properly - from the service we give to the way we support our teams. As Assistant General Manager, you’ll play a key role in leading the front of house team day-to-day, helping to create a warm, joyful environment for both guests and staff.

You’ll work closely with the General Manager to keep operations running smoothly, while building a team culture where people feel supported, confident, and proud of the experience they deliver.

This is a leadership role for someone who’s passionate about hospitality, thrives in a fast-paced environment, and leads with kindness and consistency.

The Restaurant

BAO Noodle Shop in the iconic Battersea Power Station. Perch around the expansive wrap around counter, where chefs serve bowlfuls of beef noodle soup, xiao chi and BAO.Bao's goal is to create restaurants that offer a different experience to each other, inspired by our founder's upbringing and travels around Asia. Each restaurant within the group has a unique menu and a different story.

The Position

What you’ll be doing:

• Supporting the GM in the daily running of the restaurant - leading service and managing the pace, energy, and flow of the floor
• Creating memorable guest experiences through warm, thoughtful service
• Coaching and developing the FOH team - leading training, check-ins, and ongoing support
• Helping with rota planning & stock management
• Upholding high standards across guest care, cleanliness, safety, and BAO brand presentation
• Acting as a calm, capable leader on shift - someone the team can rely on and learn from

What we’re looking for:

• Experience as an Assistant General Manager or Assistant Manager in a high-quality, fast-paced restaurant
• A natural team leader - clear communicator, approachable, and focused on people’s growth
• A strong sense of what great guest experience looks like - and how to deliver it consistently
• Confidence in shift management, floor coordination, and basic back-office tasks
• A hands-on, positive attitude and a genuine love for hospitality

The Benefits

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

Work-Life Balance

- 6 shifts across 5 days, with a maximum of one double shift
- Paid overtime
- Rotas released two weeks in advance so you can plan ahead

Growth & Development

- Personalised development plans tailored to your goals
- Access to School of BAO, a series of talks, workshops and fieldtrips

- Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
- Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

- BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
- BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Milestones

- Extra holiday and perks to celebrate work anniversaries and milestones

Celebrations

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.