Team Member

Surety Hospitality; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% restaurant discount

BAOcoin rewards

Referral bonus

Job summary

BAO Borough is seeking a Front of House Team Member to deliver warm, joyful service on the floor, behind the bar, or running food with energy and care. You’ll be part of a fast-paced hospitality team focused on creating calm, confident guest experiences.

You don’t need loads of experience—just a great attitude, attention to detail, and a willingness to learn. We’ll teach you everything else and help you grow with BAO.

Qualifications

• No extensive experience required; attitude and willingness to learn matter.
• Able to work in fast-paced hospitality environments.
• Willing to learn bar, kitchen, and service basics.

Responsibilities

• Run food and drinks with speed and care.
• Work a section and guide guests through the BAO experience.
• Prepare drinks or support bar service, depending on the shift.
• Keep the restaurant clean, organized, and ready for service.
• Communicate clearly with your team to keep things flowing.
• Learn about the menu, service style, and guest care standards.

Skills

Hospitality mindset

Multitasking

Team player

Communication skills

Strong work ethic

Job description

BAO Borough is looking for a Front of House Team Member to join the team and help deliver warm, joyful service every day - whether that’s on the floor, behind the bar, or running food with energy and care. This role is ideal for someone who loves hospitality, works well in a team, and brings positive energy to every shift, no matter the role they’re in.

The Restaurant

Located at the edge of Borough Market. BAO serves innovative Asian dishes in an informal, fast-paced,BAO Borough has Yakitori grill, grab & go hatch and Karaoke room. Bao's goal is to create restaurants that offer a different experience to each other, inspired by our founder's upbringing and travels around Asia. Each restaurant within the group has a unique menu and a different story.

The Position

At BAO, we do things properly - from how we welcome guests to how we support each other on shift. As a FOH Team Member, you could be working a section, running dishes, or making drinks behind the bar. Whatever the role, you’ll be part of creating a calm, confident atmosphere and consistently great guest experiences.

You don’t need loads of experience, just a great attitude, attention to detail, and a willingness to learn. We’ll teach you everything else.

What you’ll be doing:

• Running food and drinks with speed and care
• Working a section and guiding guests through the BAO experience
• Preparing drinks or supporting bar service, depending on the shift
• Helping keep the restaurant clean, organised, and ready for service
• Communicating clearly with your team to keep things flowing smoothly
• Learning about the menu, service style, and guest care standards

What we’re looking for:

• A friendly, positive presence - someone who genuinely enjoys hospitality
• Comfortable multitasking and working in a fast-paced environment
• Supportive and kind - a real team player who helps others and leads with care
• A good communicator who takes direction well and isn’t afraid to ask questions
• A strong work ethic and pride in doing things properly

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

Perks & Discounts

• Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
• Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

• BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
• BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Growth & Development

• Personalised development plans tailored to your goals
• Access to School of BAO, a series of talks, workshops and fieldtrips

Work-Life Balance

• Rotas released two weeks in advance so you can plan ahead

Milestones

• Perks to celebrate work anniversaries milestones

Celebrations

• Annual Wei Ya & BAO Awards Party
• BAO Social Clubs: Grandma's Home Cooking Club, Hot Pot Supperclub