Restaurant Shift / Floor Manager

Tim Hortons; Harlow; On-site; Full time

Job summary

A leading company in the quick service restaurant sector is seeking a Restaurant Shift / Floor Manager. This role involves overseeing customer service, managing staff, and maintaining operational standards to ensure a high-quality experience for customers. Successful candidates will have experience in restaurant management and a passion for customer satisfaction.

Qualifications

• Previous experience in restaurant management.
• Excellent communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Support the Restaurant Manager with responsibilities including customer service and staff management.
• Monitor KPIs and maintain operational standards.
• Coach staff on upselling and enhance sales.

Skills

Leadership

Customer Service

Communication

Flexibility

Job description

Restaurant Shift / Floor Manager

Location: CM20 2DA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary and opportunities for career growth.

To be successful, you should be a great leader and a positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

• Customer Service
• Lead by example, prioritizing customer needs
• Ensure customer focus in all operations
• Accurate staff scheduling to meet demand
• Support operational efficiency
• Conduct regular store walks from the customer's perspective

People

• Encourage staff suggestions and address concerns
• Provide performance feedback, set goals, and offer support
• Create a positive team environment, ensuring dignity and respect for all employees
• Handle performance management in collaboration with HR

Driving Sales

• Understand sales trends, popular products, and peak times
• Ensure proper merchandising and stock levels
• Coach staff on upselling and suggestive selling
• Identify and implement improvements to enhance sales and operations

Operations

• Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards
• Maintain composure under pressure
• Manage stock orders and quality control
• Schedule preventative maintenance for equipment
• Oversee inventory and opening/closing procedures
• Ensure cleanliness, food hygiene, and customer experience standards
• Follow health and safety protocols, reporting incidents promptly
• Work flexible shifts as part of the management team

Key Requisites

• Previous experience in restaurant management
• Flexible and disciplined work approach
• Experience in food environments is advantageous but not essential
• Ability to work independently and as part of a team
• Good numeracy and literacy skills
• High standards of food hygiene and safety
• Experience handling customer complaints
• Adherence to health and safety procedures